Senior Technical Administrator Windows

**About Proximus Luxembourg**
Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

**Telindus Luxembourg - Share more than technologies**

Telindus is a brand of Proximus Luxembourg.

Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training.

**Job Content**:
**Overall Job Description**
The Windows administrator is the main operational role of the team. The senior administrator must be able to solve complex Windows issues and investigate Windows problems.
The Windows administrator is responsible for the life cycle of the Windows servers at the operating system level from its installation to its decommission.
The Windows administrator must also check daily reports regarding the health of the Windows servers and the System Center infrastructure.
The Windows administrator is involved in projects and participates in the activities of those projects.

**Activities (proactive and reactive)**
The Windows operational team is responsible for the life cycle of the Windows servers at the operating system level.
The Windows operational team is responsible to provide a customer service as described in the Datacenter Service Catalog. Most of these services are automated, the team must make sure the automation is running well and efficiently and also make proposals to improve it.
The Windows operational team is responsible for the management of the System Center suite that is the core component of our daily activities: SCCM, SCOM, Orchestrator.
There are a broad range of activities performed within the Windows team to ensure the quality delivery of each individual service.

Below you will find an overall picture of the most common activities:

- Installation of Windows servers
- Monitoring of Windows servers health (OS and hardware)
- Service requests follow-up and fulfilment
- Incident follow-up and resolution
- Participation in Problem Management, both in proactive and reactive situations.
- Analysis, planning and implementation of standard and complex changes, post implementation review controls
- Creation and improvement of Standard Operational Procedures
- Evolution of the monitoring tools, and creation and adaptation of policy checks
- Creation and maintenance of installation scripts and automation processes
- Create and manage workflows with Microsoft Orchestrator
- Development of policies and service catalogue of the team, management of service delivery and KPIs, continuous improvement
- Documentation management
- Involvements in customer projects
- Oncall service provided 24/7

**Profile**:
**Professional skills**

SCCM
- Daily operations support of Enterprise SCCM Infrastructure,
- Troubleshoot and remediate all failed SCCM deployments, client errors.
- Administer the SCCM tool set back end to ensure the system is performing as designed and optimum health based on
- Microsoft SCCM guidelines
- Manage and administer SCCM client health including processes ensuring client communication’s
- Efficiently execute product installations, product upgrades, patch installations and hot fix installations.
- Maintain and recommend maintenance window guidelines based on customer needs, best practices and industry /
- Microsoft proven methodology.

SCOM
- Analyzes, logs, tracks and resolves software/hardware matters issues.
- Monitors to isolate and diagnose common system problems; documents system events to ensure continuous functioning.
- Recommends course of action and implements as approved.
- Implementing notifications, subscriptions and alerting mechanisms
- Resolving incidents
- Implementing and modifying management packs
- Implementing performance captures
- Perform administrative tasks and maintenance plans for the entire System Center Operations Manager infrastructure.
-