Application Production Support
il y a 1 jour
SOGETI is looking for a talented and driven **Application Production Support** to join our company.
**Your challenge**:
- IT Incident management and problem management;
- To monitor the IT Production;
- Service level management and IT reporting to the IT management;
- Technical workarounds implementation.
**Your responsabilities**:
- Proactively detect IT issue by raising tickets (Monitoring and Alerting enhancement);
- Formalize (via ticketing tool) and categorize the incoming requests. Assess properly the impact and Priority;
- Ensure tickets data quality;
- Ensure Proper Communication and global notices to the Operational Users regarding the items resolution and status;
- Deal with IT tickets in a predefined timeframe (Time to repair);
- Raise, help analysing and adressing the technical root causes of the detected IT issues;
- Organize in a recurrent way Problem Management meetings;
- Produce daily, weekly and monthly reportings to internal customers and IT management;
- Deliver incident reports and communicate them widely;
- Perform sanity checks in pre-production before the IT release. Perform sanity checks after the release and monitor the release effectiveness;
- Knowledge management: produce user guides, and documents to upgrade continuously the knowledge database.
**Your profile**:
- Minimum 3 years of experience in similar industry;
- Bachelor degree in IT (minimum BAC+3);
- Functional : Fund Industry / Transfert Agent;
- Material : Databases (Oracle, SQL Server, Sybase), Unix/Linux scripting (ksh);
- Software : Java, Webshere (WSTX), MQ Series, schedulers (Control-M);
- Languages : French. English is a strong asset.
- Within the Framework of our certification PSF please note that the presentation of the criminal record will be requested upon hiring._
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