Inside Sales Client Manager

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

The Inside Sales Client Manager has basic relevant inside sales experience. The primary objective of this role is to manage and grow relationships and drive expansion and renewals across all solutions (foundational solutions primary) within assigned accounts.

The Inside Sales Client Manager mines for new sales opportunities within an assigned account list and has a proactive and systematic approach to working through the assigned account list. This is done by leveraging company tools and methodologies to understand the client’s implicit and explicit needs.

The Inside Sales Client Manager is a transactional role that is focused on current clients with the opportunity to engage through programmatic use cases and digital channels.

**What you'll be doing**

**Key Responsibilities**:

- Manages and grows relationships and drives expansion and renewals across all solutions (foundational solutions primary) within assigned accounts.
- Minimizes churn and maximizes retention in assigned accounts.
- Drives client satisfaction throughout the entire lifecycle of the clients’ buying process.
- Generates demand by assisting clients to identify current needs, and then effectively articulate how company can add value through our services and solutions.
- Uses company's sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecasts.
- Presents new and additional offerings to clients.
- Communicates quotes, provides supportive sales documentation and obtains a sales order where there is an opportunity to close a sale.
- Builds relationships with clients and displays an interest in and knowledge of the client environment.
- Identifies opportunities for up-selling of solutions and services and displays superior telephone etiquette.
- Identifies sales opportunities by managing and growing revenue and expansion across solutions areas in the assigned accounts;
- Complies with and adheres to pre-identified governance and compliance standards as outlined by the company and escalates identified problems for investigation and resolution.
- Adheres to Finance standards and procedures to reduce costs and reports associated risk.

**Knowledge and Attributes**:

- Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on the company's business requirements. Developing the skills to understand the client’s business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services.
- Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require a detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know the client, building effective and lasting relationships with them, and being seen as a trusted advisor.
- Sales pursuit. The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.

**Academic Qualifications and Certifications**:

- Relevant High School Diploma or Certification.

**Required Experience**:

- 3 year
- experience in a similar role in a similar environment.
- 3 year
- sales and client engagement experience.
- 3 year
- experience negotiating with clients and vendor.
- 3 year
- experience analyzing commercial information.

**Workplace type**:
Hybrid Working

**About NTT DATA**

**Equal Opportunity Employer