Bd & Customer Engagement Manager - Italy (H/F)

il y a 2 semaines

Luxembourg Solar Screen - English Temps plein

Entreprise
As one of the major European players in adhesive solutions for windows, walls and furniture, Solar Screen proudly deserves an international network of more than 5000 professional installers for more than 40 years. Solar Screen has elevated excellent service, product expertise and innovation to its DNA to support yearly double-digit growth over the last 6 years. Today, we are looking for a dynamic Business Developer to boost our Italian market.
Poste
Reporting to the Head of Business Development, you will join dedicated team specializing in the sales and training of Cover Styl products, dedicated to renovation companies and craftsmen. With a first success in France, we aim to expand our impact in the European market.
**Our customer conversion approach can be summarized in 2 steps**:

- Convincing qualified leads to attend the training
- Providing those B2B leads a great theoretical training experience and guide them through their first months as a Cover Styl customer.

**Your main responsibilities will be the following**:
E-Training (~20-30% of your time)
- Support new clients throughout their e-training journey to help them complete the course successfully
- Be creative in finding ways to motivate and engage clients to finish their training, while building strong, trust-based relationships and reinforcing their confidence in the product

Sales (~60-70% of your time)
- Convince new customers/leads generated by our Digital Marketing investments
- Detailed tracking of your leads, from prospecting to the conclusion of the deal.
- Convince your training attendees to engage with Cover Styl’ after the training by using it in their professional projects though phoning (no visit to customers).
- Bring a maximum of companies to a certain level of Sales. When threshold is reach, the customer will be transferred to our Account Management Team.

Strategy (10-20%)
- Implement customer feedback mechanisms to continuously improve training courses and services
- Analyze performance using key metrics and adjust strategies accordingly including the tools and services needed to facilitate customer engagement and loyalty.
- Implement strategies to boost upselling additional services
- Collaborate with the Business Development, Marketing and Sales teams to ensure a cohesive customer journey

You'll be motivated by a high commission rate on sales to your customers.
Profil
- Fluency in Italian & English both written and orally. The knowledge of any other EU language will be an asset.
- Excellent communication skills with a strong customer-oriented mindset
- Strong selling skills, able to effectively identify objections and boost customer sales
- Entrepreneurial mindset, capable of driving initiatives and autonomy
- Solid analytical skills
- Higher education in business, marketing, or relevant field.
- Results driven and team player, you are recognized for your determination and resilience

**What we offer**:

- A dynamic and impactful role within a growing company.
- Opportunities for professional and personal development.

Competitive salary package and performance-related benefits

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