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**System Administrator (SysAd) - Luxembourg - EU Public Organisations**

**1. CONTEXT/INTRODUCTION**

The Directorate General for Energy (DG-ENER) is in charge of the development and implementation of the European policy in the domain of Energy. Directorates D and E, located in Luxembourg, are mainly concerned by the nuclear energy issues, having the specific mission to orientate and co-ordinate the setting up of policies, actions and programmes in the framework of the responsibilities defined in the EURATOM Treaty, chapters III, IV, V, VII, IX and X. Within the given mission, the Commission services concerned by the IT systems supporting nuclear safeguards, have the specific objective of making sure on behalf of the European Commission, that:

- Rights and obligations envisaged under Chapter VII of the Euratom Treaty are correctly implemented;
- Rights and obligations envisaged under the additional protocol for detection capability of clandestine nuclear activities are correctly implemented. The working context is the continued production, maintenance and development of the strategic information systems of DG-ENER, Directorates D and E in Luxembourg. The main objective of this contract is the development and the evolution of the Oracle web/Java based IT systems and its inter-connections with the whole IT infrastructure of DG-ENER. The solution assignment may change over time, according to the portfolio/project/service needs.

**2. DESCRIPTION OF THE TASKS**

Following tasks will be performed by external service provider:

- 2nd level support and maintenance
- Installation and configuration of system components and server software, including patch 2 management.
- Operating and monitoring of infrastructure, systems, servers.
- Configuration management tasks & procedures.
- Incident management, Change enablement, Request fulfilment, Problem management: definition, analysis and resolution.
- Preliminary diagnosis of software and hardware problems, also in co-ordination with the central IT departments.
- Advise in areas such as capacity management, contingency planning, IT service continuity management, automation of repetitive tasks, security.
- Coordinate with hosting services.
- Coordinate with database management teams.
- Scripting & configurations in context of systems & infrastructure.
- Handling of backups and restore operations of systems & infrastructure.
- Participate in defining and documenting configuration of systems & infrastructure.
- Participate in defining and documenting operational procedures.
- Participate in architectural design/reviews.
- Draft technical content for knowledge base for use of upstream support teams.
- Evaluation and implementation of security standards.
- Security administration and monitoring, in adherence to the security rules imposed by the Commission’s central security service (complemented by local rules where needed); under supervision of the SSO (System Security Officer) and LISO (Local Information Security Officer).
- Participation in coordination and project meetings.
- Write of technical documentation and procedures.

**3. LEVEL OF EDUCATION**

As stated in the Article 2.6.3.1. of DIGIT-TM II Service requirements, a minimum educational qualification for lot 2 is: Level of education corresponding to Level 6 of the European Qualification Framework which typically corresponds to a bachelor degree of 3 years.

**4. KNOWLEDGE AND SKILLS**

Following skills and knowledge are required for the performance of the above listed tasks:

- Autonomous
- Strong organisational and time-management skills
- Very good communication skills with technical and non-technical audiences
- Attention to details
- Analysis and problem-solving skills
- Very good knowledge of user interface ergonomics
- Ability to give business and technical presentations
- Capability to write clear and structured technical documents
- Ability to participate in technical meetings and good communication skills
- Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team;
- Ability to participate in multilingual meetings;
- Ability to work in multi-cultural environment, on multiple large projects;
- Excellent Team Player
- Ability to understand, speak and write English B2 and French C1 will be an advantage;

**5. SPECIFIC EXPERTISE**

Following specific expertise is mandatory for the performance of tasks:

- Excellent knowledge of Unix/Linux operating systems in the versions used in the Commission (Windows/Unix/Linux).
- Knowledge of Windows operating system in the versions used in the Commission.
- Knowledge in backup and storage technologies
- Knowledge in Network administration
- Knowledge in Oracle environment