Ekxel - Docusign Electronic Signature Consultant

Are you looking for a challenging opportunity and want to take advantage of a great job to give new inpulse to your career? This offer is for you.In order to support one of our clients, **a large and famous Financial European Public Institution in Luxembourg**, we are looking for a **DocuSign Electonic Signature Consultant**.

**EKXEL IT Services, is a European leader in IT engineering**, high-tech consulting and IT services. We offer a unique blend of expertise and support major European groups with international vocation to implement and succeed in their project to transform and modernize their information systems.

**Job description**:
**The mission**:
The Electronic Signature Configuration & Support Specialist will provide frontline support (L1/L2) and configuration for the customer’s electronic signature platform. The role combines technical setup, user support, and change management with a strong focus on onboarding and training, ensuring smooth adoption by internal staff (including senior stakeholders) and external clients. You will be in charge of:

- Provide L1/L2 support for electronic signature solutions, resolving technical issues and escalating when needed.
- Perform hands-on configuration, updates, and user setup of electronic signature platforms (e.g., DocuSign).
- Support integration with document management systems (e.g., SharePoint, OpenText Content Server).
- Deliver onboarding, guidance, and training sessions for internal staff and external clients.
- Create and maintain user guides, FAQs, and knowledge base content to foster adoption.
- Identify recurring issues and propose process or configuration improvements.
- Promote best practices and change adoption across the institution.

**Profile**:
**Your Qualifications**:

- Demonstrated experience with DocuSign or similar e-signature solutions.
- Proven track record in user training and adoption programs.
- At least 8 years of extensive development experience
- Hands-on experience with electronic signature configuration (e.g., DocuSign).
- Strong L1/L2 technical support capabilities.
- Experience in integration with document management systems (SharePoint, OpenText Content Server, or similar).
- Strong communication and change management skills.
- Advanced English skills (mandatory); other EU languages are a plus.
- Ability to create clear, user-friendly documentation and training materials.
- Service-oriented mindset, with strong problem-solving abilities.

**Our offer**: