Collection Supervisor

**Join the European Law Firm of the year**

Arendt & Medernach is the leading independent business law firm in Luxembourg. The firm’s international team of more than 400 legal professionals represents Luxembourg and foreign clients in all areas of Luxembourg business law from its main office in Luxembourg and representative offices in Hong Kong, London, New York and Paris.

Our service to clients is differentiated by the end-to-end specialist advice we offer, covering all legal, regulatory, taxation, and advisory aspects of doing business in Luxembourg.

Our firm advises international and domestic clients in all areas of business law relevant to their business activities, ranging from fund formation, banking, insurance, private equity and real estate to corporate and tax matters.

We are growing As a result, we are hiring a:
**Collection Supervisor**:
**Your role**:
Reporting to our Finance & Accounting Manager, your key objective is to improve our DSO while safeguarding client’s relationship. While managing a team of 4 FTEs, your main responsibilities will be to:

- Team Management:_
- Develop, implement & monitor appropriate collection strategies
- Supervise the team’s planning to facilitate a regular communication with all internal stakeholders
- Monitor the effective & timely resolution of customer inquiries regarding collections matters
- Process & Reporting:_
- Develop the use of relevant collection functionalities within our ERP
- Implement & develop collection processes & underlying written procedures
- Implement & develop dashboards (Power BI) to ease the collection team’s day-to-day work and to provide synthetic but strategic view (KPI’s) on collection to the management team
- Operational activities:_
- Manage the whole debt collection process for key client accounts
- Manage files externalized to Debt Collector Agencies
- Monitor the accounting reconciliation accounts related to collection

**Your profile**:

- You have a very good command of billing processes and collection best practices
- You have excellent communication & interpersonal skills
- You are result-driven and use to work with ambitious but reachable targets
- You have proven experience of at least 5 years in a similar role
- You are highly proficient in Microsoft Office (Word, Excel), Power BI is a plus
- You have a perfect command of English and French, both spoken and written

**We offer**:

- An entrepreneurial working environment giving priority to teamwork
- A challenging role within a renowned organization
- A multicultural environment where we promote diversity, talent & ideas
- The ability to work and interact with a wide variety of specialists
- Internal trainings

**Interested?