Operational Risk Manager

**ABOUT TIDE**:
At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.6 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

** Tide facts**:

- Tide is available for UK, Indian, German and French SMEs
- Over 1.6 million members: 800,000 UK and 800,000 in India and growing rapidly
- Over $200 million raised in funding
- Over 2500 Tideans globally - we're diversity champions
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, India

**ABOUT THE TEAM**:
The Risk & Compliance team is our second line of defence (2LOD) at Tide, overseeing risk and compliance across all our global markets. The team covers all risk classes, including information security risk, financial crime risk, conduct risk, and operational risk. It is highly collaborative, focused on fostering a strong culture of compliance, acting as business partners to our first line of defence (1LOD) colleagues, and providing expert and independent oversight.
The Operational Risk area within Risk & Compliance provides second line oversight of a wide range of important topics - from third party risk management to incidents, from assessing AI related risks to supporting the business in delivering its ambitious change agenda. The timing of this role presents a significant opportunity to help shape how we manage Operational Risk in the EU, leveraging your experience and knowledge of industry best practices. The role reports to the Director of RIsk and Compliance, (EU), and you will work closely with the Global Head of Operational Risk, specialising in the EU region.

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**ABOUT THE ROLE**:
As the Operational Risk and Outsourcing Oversight Manager, you'll take on a key second line of defence (2LOD) role, helping to shape and strengthen our operational risk framework across our growing EU operations. Based in Luxembourg, you'll be at the heart of our European expansion — bringing your expertise to deepen our understanding of operational risk, enhance our controls, and ensure our business continues to scale safely and effectively as we grow into new countries and become licensed.

Collaboration is key: you'll also work hand in hand with other 2LOD risk teams, as well as quality control and enterprise risk management, to ensure a consistent, forward-thinking approach to risk oversight across the organisation.
This is a unique opportunity to make an impact — balancing risk and innovation as we scale our EU business to the next level.

As Operational Risk and Outsourcing Oversight Manager you will:

- Work with the Global Head of Operational Risk in the implementation and ongoing refinement of the operational risk management framework, ensuring alignment with industry best practices and EU regulatory requirements.
- Work with the Director of Risk and Compliance - EU, in ensuring global policies appropriately reflect the needs of our EU members, and that the Operational Risk profile in the EU is appropriately managed and monitored.
- Drive efforts to build operational resilience across the organisation, ensuring ongoing compliance with DORA requirements. You will work with stakeholders to ensure Tide can withstand and recover from disruptions, with a focus on regulatory compliance and industry standards.
- Related to the above, oversee incident response protocols in the EU, ensuring timely resolution, root cause analysis, and the implementation of preventive measures to enhance operational resilience.
- Maintain and oversee key third party and outsourcing arrangements, including intragroup outsourcing. Periodically report on the overall status of outsourcing in our EU region. Support efforts to improve our insight into interdependencies and concentrations in our supply chain.
- Collaborate closely with engineering, Corporate IT and Information Security teams to manage risks associated with IT infrastructure, software development, and third-party technology providers.
- Oversee and support implementations of frameworks that govern key financial procedures relevant to our EU region, including Safeguarding and Financial Control functions which manage Operational Risk.
- Enhance and regularly test business continuity and disaster recovery plans to minimise the impact of operational disruptions on critical business functions.
- Develop and deliver operational risk and resilience training programmes to employees, fostering a cul