Senior Manager, Enterprise Risk Management

**The Company**

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary: As Senior Manager, Enterprise Risk Management (ERM) in our Global Risk organization, you will lead the development and execution of robust second line oversight processes for operational risk for PayPal Europe. Your work will play a pivotal role in shaping and safeguarding the bank’s enterprise risk management framework, and reporting, supporting both management and supervisory engagement while fostering a culture of robust risk management across the institution.

**Job Description**:
**Key Responsibilities**
- Serve as the primary contact for operational risk oversight across business lines and functions, to ensure the effectiveness and regulatory alignment of the operational risk management framework.
- Oversee and coordinate operational loss data collection and aggregation, ensuring complete, accurate, and validated reporting in line with CSSF, EBA, and Basel/CRR regulatory requirements.
- Support and facilitate risk assessment process, scenario analyses, and other risk evaluation processes, providing independent challenge and review.
- Contribute to the definition, monitoring, and governance of operational risk appetite and associated metrics, collaborating with relevant teams to ensure they align with strategic objectives and regulatory obligations. Escalate risk appetite breaches and support remediation where necessary.
- Prepare, maintain, and continuously enhance independent second line risk reporting, including trend analysis, emerging risk identification, and key risk indicators for senior management, risk committees, the board, and regulatory authorities.
- Provide clear, well-documented second line oversight and challenge to risk mitigation and remediation plans, as well as review and challenge operational risk policies and procedures established by the first line of defence.
- Actively participate in internal risk governance forums, supporting risk-related discussions and ensuring second line challenge is provided on proposals and risk exposures.
- Ensure ongoing compliance with all relevant CSSF circulars, EBA/ESAs guidelines, and Basel/CRR requirements relating to operational risk management, event data, aggregation, reporting, and risk appetite.

**Ideally, you will have**
- 12 years of experience in enterprise or operational risk management, preferably within a regulated EU/EEA banking environment and in a second line of defense role, or equivalent.
- Strong knowledge of regulatory standards including CSSF Circulars, EBA/ESAs guidelines, Basel/CRR, and supervisory reporting.
- Demonstrated experience in risk event data collection, risk appetite frameworks, and risk assessments.
- Strong communication skills, ability to manage conflicting priorities and complex projects.
- Master’s degree