Customer Care Officer

il y a 2 semaines

Bertrange, Luxembourg Doctena Luxembourg Temps plein

**Job description**:
**DOCTENA **is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria.

If you are looking for a fast-moving growth oriented start-up in Digital Healthcare, this is it

We are looking for a talented and entrepreneurial team members based in Luxembourg.

The role of Customer Care Officer is central to the success of this mission, as your contribution will be to help increasing the number of patients and doctors using DOCTENA.

**Your responsibilities will be to**:

- deal directly with customers either by telephone, chat or through our ticketing system
- respond promptly to customer inquiries
- handle and resolve customer issues
- obtain and evaluate all relevant information to handle product and service inquiries
- set up new customer accounts and deliver remote training to new Doctena Pro customers and ensure the best possible adoption of our product.
- review, prepare and import patient data into Doctena Pro
- organize workflow to meet customer timeframes
- direct requests and unresolved issues to the designated resource
- keep records of customer interactions and transactions, record details of inquiries, comments, complaints and of actions taken
- communicate and coordinate with internal departments
- follow up on customer interactions
- provide feedback on the efficiency of the customer service process

**Your work environment**:
You will join a team of young passionate people dedicated to building the best online medical service offering in Europe. The position is based at our headquarters in Luxembourg, with a flexible home-based work policy (conditions apply).

We offer a full-time contract with attractive salary package and benefits according to your experience.

We consider working for a promising startup to being a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them.

We are a young fast-growing company. Strong performers have heaps of opportunities to grab.

**Job requirements**:

- You bring a high school diploma, a general education degree or equivalent
- You have strong communication skills - verbal and written
- You are very comfortable with working with computers and IT systems
- You love problem analysis and problem-solving
- You give attention to detail and accuracy
- You like working in a team.
- You find it easy to integrate a team and are able to balance autonomy vs teamwork.
- You are hands-on and not afraid of unknown situations.

**Language skills**

Language skills are very important in this role. You speak and write
a combination of **Dutch / French** the common office language is **English**.

  • Multilingual Call Desk Agent in Luxembourg

    il y a 1 semaine

    Bertrange, Luxembourg infeurope S.A. Fairmar Consulting GmbH Temps plein

    **Job Type(s)**:CDI/Permanent **Location(s)**:Luxembourg - Bertrange For a renowned international organization, infeurope is looking for a **Multilingual Call Desk Agent in Luxembourg to join its team** in Luxembourg with strong communication skills. **Tasks and Responsibilities**: - First point of contact for the international customers of a prestigious...

  • Client Relationship Officer

    il y a 4 jours

    Bertrange, Luxembourg BDA Global Services Temps plein

    BDA Global Services is looking for a Client Relationship Officer (M/F) on a permanent contract. **Description** - Manage a portfolio of institutional clients; - Develop potential and cross-selling; - Build client loyalty and be the main contact for clients - In charge of managing customer relationships. - To finish the finance paperwork procedure,...

  • Junior Oracle Database Specialist

    il y a 2 semaines

    Bertrange, Luxembourg Temenos Temps plein

    **ABOUT TEMENOS** Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers and community banks...

  • Compliance Officer

    il y a 1 semaine

    Bertrange, Luxembourg fundcraft Holdco S.ar.l Temps plein

    **The challenges you’ll help to tackle**: You will have the opportunity to be an integral part of fundcraft’s operations team in a fast-paced work environment. Within the team, you will report to the Head of Legal/Compliance function. You will be entrusted with, including but not limited to, the following functions: - You will be in charge of collecting...

  • Treasury Specialist

    il y a 2 semaines

    Bertrange, Luxembourg Koch Global Services Temps plein

    **Your Job** Join our team in Katowice as **Treasury Specialist**. **Our Team** Be part of a Global Treasury Capability which manages the EMEA Treasury activities for several Global Corporate subsidiaries of Koch Industries Inc. Assist the Treasury Manager with the day-to-day EMEA cash management operations and treasury processes in a dynamic environment...

  • Digital Communication Officer

    il y a 2 semaines

    Bertrange, Luxembourg Orange Communications Luxembourg Temps plein

    Orange is a challenger and the 1st digital operator on the Luxembourg telecommunications market. Digital transformation is one of our strategic priorities. We are committed to providing our customers with quality content and a dynamic presence on social media. We are now looking for a new talent to join our communications team. Are you studying for a...

  • Assistant.e Adv Commercial

    il y a 2 semaines

    Bertrange, Luxembourg Steel Shed Solutions Temps plein

    Steel Shed Solutions est une plateforme digitale internationale basée à Luxembourg. Créée en 2001, Steel Shed Solutions est aujourd’hui une scale up d’une soixantaine de collaborateurs qui réalise un chiffre d’affaires de plus de 45 millions d’euros. Nous sommes spécialisés dans la conception et la vente en ligne de bâtiments...

  • Assistant.e Adv Commercial

    il y a 2 semaines

    Bertrange, Luxembourg Steel Shed Solutions Temps plein

    Steel Shed Solutions est une plateforme digitale internationale basée à Luxembourg. Créée en 2001, Steel Shed Solutions est aujourd’hui une Scale up d’une soixantaine de collaborateurs qui réalise un chiffre d’affaires de plus de 45 millions d’euros. Nous sommes spécialisés dans la conception et la vente en ligne de bâtiments...

  • Assistant.e Adv Commercial

    il y a 2 semaines

    Bertrange, Luxembourg Steel Shed Solutions Temps plein

    Steel Shed Solutions est une plateforme digitale internationale basée à Luxembourg. Créée en 2001, Steel Shed Solutions est aujourd’hui une Scale up d’une soixantaine de collaborateurs qui réalise un chiffre d’affaires de plus de 45 millions d’euros. Nous sommes spécialisés dans la conception et la vente en ligne de bâtiments...

  • Consultant in Office Leasing

    il y a 2 semaines

    Bertrange, Luxembourg JLL Temps plein

    JLL supports the Whole You, personally and professionally. We are looking for a Consultant to strengthen our Office Leasing Agency team As an Office Leasing Consultant, your primary responsibility is to assist clients in finding suitable office spaces that meet their needs and requirements. You will work closely with the leasing team to identify potential...