Analyst,client Processing

This role involves the supervision of all operational activities carried out by the Administrators on your team, ensuring that there is continued delivery of high-quality Client Servicing.

**Responsibilities**

Main Responsibilities:

- Maintain delivery of a high-quality service level to clients and other departments within BNY Mellon ensuring any queries are dealt with in a professional manner by your team and escalating where appropriate. Ensure a professional relationship is maintained with clients and shareholders at all times by yourself and the administrators on your team.
- Ensure daily tasks are being completed by your team within deadlines.
- Accurate review and supervision of Administrators to ensure the timely processing of all activities within your team. Review and sign all checklists to ensure that all tasks have been completed.
- Come up with initiatives and propose existing task enhancement to the Team Leader.
- Update weekly/monthly Transfer Agency Management Information System (MIS) for Team Leader review.
- Ensure all system workflow quality control checks are carried out on a daily basis for second review by the Assistant Manager.
- Adhere to BNY Mellon standard procedures and controls in accordance with the relevant Transfer Agency Departmental Procedures Manual.
- Be familiar with corporate policies and procedures in particular the HR Manual and the Clear Desk policy and ensure compliance with all Web Based regulatory training is carried out within agreed timeframe.

Human resource management:

- Active participation in the day to day life of the team, providing support to Administrators and ensuring daily tasks are being completed and reviewed within deadlines.
- Coordinate cross training within the team for Administrators across all clients’ models so that productivity is maximised across your team.
- Support Management Team in PMP process for your team.

**Skills/Knowledge**

Essential skills:

- Proactive, focused attitude towards work and an ability to consistently meet deadlines, whilst ensuring a high focus on accuracy.
- Organisational, inter-personal and communication skills.
- Ability to develop staff.
- Be able to demonstrate initiative and enthusiasm with an ability to set and achieve challenging goals.

Essential knowledge:

- At least 2 years’ experience in the Fund Administration Industry.
- Knowledge of Transfer Agency processes, activities & systems

**BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.**

**Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.