Product / Service Owner (Infrastructure / Network & Security)

The University of Luxembourg is an international research university with a distinctly multilingual and interdisciplinary character.

Created in 2003, it strives today to meet tomorrow's major societal challenges, by nurturing an interdisciplinary approach and international outlook, investing in scientific quality and innovation, as well as offering personalised and multilingual teaching. The institution places particular emphasis on research with impact. To achieve this goal, its research priorities focus on digital transformation, medicine and health, as well as sustainable and societal development.
Times Higher Education ranks Uni.lu 20th in the Young University Ranking 2024 and among the top 250 universities in the world.

**Your role**:
You are responsible for overseeing the delivery, performance, and continuous improvement of network and security services, ensuring they meet organizational needs, comply with security standards, and provide reliable and secure infrastructure for business operations.
- Take full ownership of the service, manage projects and backlog of the service.
- Act as the single point of accountability for the end-to-end delivery, performance, and lifecycle of the service
- Build strong relationships with business stakeholders to understand requirements, align priorities, and deliver value
- Define and manage Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure the service meets or exceeds expectations
- Oversee day-to-day operations, addressing incidents, changes, and requests while prioritizing service improvement initiatives
- Identify opportunities to enhance the quality, reliability, and efficiency of the service, leveraging user feedback and analytics
- Proactively identify, mitigate, and resolve risks and issues that could impact service delivery or performance
- Work closely with cross-functional teams, including IT, operations, and development, to deliver and improve services
- Align the service roadmap with the organization’s business strategy and objectives

**Your profile**:

- Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
- Minimum of 5-10 years of technical experience in Network & security
- Proven experience in a service ownership or IT service management role
- Exceptional organizational and task management skills
- Good technical knowledge in Network & Security; e.g. Cisco, Checkpoint, F5, Palo Alto
- Excellent communication and stakeholder management abilities
- Analytical mindset with a focus on continuous improvement and problem-solving
- Familiarity with service management tools; e.g. ServiceNow, JIRA
- Ability to define, measure, and report on KPIs and SLAs
- Fluent in English and French

**We offer**:

- Multilingual and international character. Modern institution with a personal atmosphere. Staff coming from 90 countries. Member of the “University of the Greater Region” (UniGR)
- A modern and dynamic university. High-quality equipment. Close ties to the business world and to the Luxembourg labour market. A unique urban site with excellent infrastructure
- A partner for society and industry. Cooperation with European institutions, innovative companies, the Financial Centre and with numerous non-academic partners such as ministries, local governments, associations, NGOs

**How to apply**:

- Applications should include:_
- Curriculum Vitae
- Cover letter
- General information:_
- Contract Type: Permanent
- Work Hours: Full Time 40.0 Hours per Week
- Location: Campus Belval
- Internal Title: Product owner
- Job Reference: UOL07025

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