Client Service Team Leader

What You Can Expect At BBH:
If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

As the Team Leader for Alternative Funds Service Delivery you will be responsible for the supervision and management of a team of client service representatives in charge of ensuring service excellence to a number of clients in the Real Estates, Private Equity and Debt Investment Funds segments.

This includes acting as liaison and escalation points for clients, supporting any type of client inquiries and meetings, overseeing the NAV production, the supervision of assets, the opening and maintenance of fund accounts, the production or supervision of client and fund reporting, the review of consolidation work and the coordination where necessary of the production of Financial Reports.

Key Responsibilities:
1. Product- Responsible for financial and regulatory reporting for the funds- Managing and supervising a team of client service representatives- Coordinating and responding accurately to the yearly financial audits- Ensuring adherence to all established procedures and internal audit controls- Interacting with all departments in the company and has frequent contact with the clients- Providing technical support in fund launch projects and advising in financial areas- Developing and implementing new procedures / enhancements

2. Staff Management:
- Actively managing direct reports by establishing timely and challenging performance standards, providing ongoing feedback and conducting (semi) annual performance appraisals- Participating in the career development of staff and act as a positive role model and mentor

3. Expected Outputs and Duties- Meeting monthly / quarterly reporting deadlines- Producing error-free financial reporting and other services to real estate, debts and private equity funds clients- Respecting internal procedures- Establishing appropriate client service governance and maintaining frequent and efficient client contacts- Successfully manage fund launch projects- Strong communication skills- Strong organization and Leadership skills- Ability to drive continuous improvement and innovation- Foster team spirit- Takes Initiative and Assumes Responsibility- Coaches, Develops and Inspires Others

Qualifications:
- University degree in Accounting/Finance, or gained through experience- Minimum 5 to 6 years of relevant experience in a corporate or group accounting environment or in an audit environment.- Consolidation knowledge- Experience with RE, debt, PE- Proven management experience including the ability to coach and develop team members- Expertise in financial consolidation and expertise in IFRS / US GAAP / Lux GAAP- Pro-active, dynamic, mature and able to work with respect to the deadlines- Strong analytical and communication skills- Ability to work within a team and in a fast-moving environment- Fluent English is mandatory, German and/or French is an Asset

What You Can Expect At BBH:
If you join BBH you will find collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, to take on new challenges, to maximize your potential and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program, which emphasizes good health, financial security, and peace of mind. Ultimately, we want to provide you with a position which, at the same time, is both rewarding and allows for a balanced professional and personal experience at every stage of your career. We, here at BBH, focuses on more than just the financial and business thrive. Through our BBH Cares program we offer volunteering opportunities giving you the opportunity to give back to your community and to help transform the lives of others.