Operations & Vendor Manager - Global Payment - Luxembourg

Responsibilities
TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
Team Introduction
PIPO Luxembourg is a dynamic, forward-thinking organisation at the forefront of the payments industry. We are seeking a highly skilled and experienced Senior Operations and Vendor Manager to join our dynamic and rapidly evolving FinTech organisation. As a critical member of our European team, you will play a key role in building and overseeing efficient, compliant, and scalable operations while managing vendor relationships in line with regulatory expectations.
This role requires a hands-on professional who thrives in fast-paced environments and is adept at managing complex operations. You will be responsible for operationalising processes, driving continuous improvement, and ensuring the seamless delivery of in-house and outsourced services to meet business and regulatory requirements.

**Responsibilities**:

- Develop and implement robust management and operational reporting frameworks that provide actionable insights for senior leadership.
- Oversee intragroup and third-party outsourcing relationships, ensuring compliance with EBA guidelines, CSSF circulars, and other relevant regulatory frameworks.
- Conduct due diligence, manage SLAs, perform risk assessments, and maintain outsourcing registers in alignment with Luxembourg regulatory requirements.
- Ensure the operations function meets resilience and BCP requirements, including regular business continuity planning and testing.
- Lead efforts to strengthen operational resilience across systems and processes, preparing for potential disruptions effectively.
- Implement and oversee a structured change management process, ensuring smooth integration of new initiatives, technologies, and operational improvements.
- Foster a culture of continuous improvement, identifying and executing opportunities to optimize processes and enhance operational efficiency.
- Collaborate with global and cross-functional teams to align operational activities with strategic business objectives.
- Act as a liaison between technical teams and business executives, ensuring alignment and clarity on operational priorities.

**Qualifications**:
Minimum Qualifications
- Experience in operations and vendor management within the banking, payment services, or FinTech industries.
- Demonstrated ability to build and scale operational frameworks in regulated environments.
- Proven track record of managing outsourcing and vendor relationships, including conducting due diligence and mitigating risks.
- Deep understanding of outsourcing and vendor management frameworks, operational resilience, and business continuity planning.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Excellent communication skills, including the ability to influence stakeholders across all levels and functions.
- A proactive approach to managing risks in complex, ambiguous situations.
- Sound knowledge of Luxembourg regulatory requirements, particularly CSSF guidelines, AML/CTF obligations, and operational resilience.
- Demonstrated ability to lead, motivate, and manage teams, including new staff and contractors.
- High degree of integrity, with a focus on inspiring change and driving results.

Preferred Qualifications
- Extensive experience managing operations in a bank, FinTech, or payment-related industry.
- Familiarity with deploying and managing standard certification frameworks (e.g., ISO 22301, ISO 27001).
- Experience working with global teams and navigating diverse regulatory environments.
- Strong aptitude for motivating and developing talent within a high-performing team.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.