Chargeback Business Analyst

Company Description

Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so With more than
56.000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development.

The world is how we shape it. Let’s shape it together.

**Job Description**:
The Chargeback Business Analyst plays an important role helping in managing, analysing, and improving chargeback and showback processes. This role involves ensuring accurate cost allocation, proven data quality, driving transparency, and providing actionable insights to stakeholders.

Key Responsibilities:

- Develop, implement and manage the showback and chargeback processes
- Identify and implement process enhancements to improve the accuracy, efficiency, and transparency of chargeback processes.
- Ensure compliance with data quality standards across all implemented chargeback processes
- Support the Finops manager in implementation of standards and governance framework
- Analyse and evaluate potential chargeback impacts resulting from operational or functional changes.
- Provide clear guidance and support to stakeholders to ensure a comprehensive understanding of the chargeback/showback processes.
- Act as point of contact for chargeback-related inquiries, resolving issues proactively and fostering a collaborative approach.
- Maintain accurate and up-to-date chargeback documentation for processes, methodologies and key metrics.

**Qualifications**:
Minimum 3 years of experience in financial topics and analysis, chargeback processes, or related roles.
- Strong understanding of CMDB data models (legacy and Cloud based) and their related services.
- Excellent analytical and problem-solving skills.
- Prior experience working in service-driven organizations or shared services is preferred.
- Strong analytical skills with proficiency in Microsoft Excel tools or BI usage

Experience in Agile tools: boards management such as Kanban, scrum, etc
- Location: Luxembourg
- Contract hours: 40 hour workweek
- Contract type: Permanent / Freelance contract
- Languages: Fluency in English (written and spoken) is required; proficiency in any other European language is a plus.
- EU citizenship

Additional Information

As a member of one of Europe’s largest digital solutions providers, you’ll benefit from extensive career development opportunities, both local and international. At the Sopra Steria Academy, you’ll be part of a dynamic network of 56,000 professionals at all stages of their careers. With a wide array of offices to explore, you can find your ideal location and take the next step in your career.

We offer a generous employee benefits package that includes:

- Access to our Sopra Steria training and personal development academy
- A company car lease or mobility budget
- A company laptop and phone
- Private health insurance coverage
- Meal vouchers
- Social security and pension plan
- A competitive salary
- 26 holiday days

Sopra Steria is implementing the tools of the future today at the world’s largest businesses across industry and financial services. By being bold together, our professionals are changing how business is done.
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- Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences._