Director, Relationship Management Emea

**ABOUT US**

We are Alter Domus. Our name means “The Other House” and we’re a world leading provider of integrated solutions for the alternative investment industry. We believe in being different. Here, you progress on merit, not who you know. You speak openly, whoever you’re speaking to. And it’s your freedom to decide which cutting-edge kind of finance professional you want to be. Join more than 6,000 fund administration, accounting, tax, loan administration and legal experts worldwide and take pride in being alternative.

Alter Domus clients include the world’s leading asset managers, lenders and asset owners. We’re specialists who use the most innovative technologies to create unparalleled solutions for the private equity, real assets and debt capital markets sectors. This is where standout talent advances what’s possible in fund administration, corporate services, depositary services, transfer pricing, domiciliation, management company services, loan administration, agency services, trade settlement and CLO manager services.

**JOB DESCRIPTION**:
Reporting to the Head of Relationship Management, the Relationship Management Director is accountable to develop strong client relationships focusing on Private Equity or MultiAssets to develop and execute an effective approach to relationship management. driving the go-to-market strategy and sales roadmap for clients across all asset classes, predominantly focusing on Private Equity or MultiAssets. Specifically, you will:

- Be accountable for driving and delivering an ambitious sales target underpinned by a centralized sales and growth plan to help Alter Domus achieve its commercial objectives in EMEA market for Private Equity and/or MultiAssets.
- Create and implement the relationship management plan for your portfolio of clients, actively working on new proposals for your client portfolio to build a sales pipeline and increase share of wallet for these existing clients and analyzing and tracking KPIs on profitability across your client portfolio, including bad debt recovery and cash collection.
- Proactively build your internal and external business networks, driving personal and business growth through a commitment to collaboration and teamwork.
- Provide expert advice across all Alter Domus products and services to take advantage of opportunities to increase share of wallet with your existing clients and participating in new client pitches collaborating with internal product and other teams to deliver competitive advantage.
- Monitor and drive client satisfaction, engaging continuously with your clients to understand their expectations and engage with internal teams to ensure Alter Domus fulfils their expectations in order to deliver a superb client experience.
- Keep watch on local and international regulatory updates that affect the industries our clients operate in.
- Actively monitor competitor activities and deliver insight and thought leadership on market trends to anticipate future client needs.
- Maintain sales pipeline data that is fit for accurate forecasting and reporting by regularly using standard sales tools, review cadences, and processes.
- Diligently record all key contract information, interactions, activities, and other commercially relevant details about accounts or opportunities
- As a senior leader, you will also be responsible for driving change when necessary, delivering communications and directions to the team in supporting the development and engagement of employees at all levels.
- Promote and build the Alter Domus brand and culture both internally and externally, acting as an ambassador and role model to our people, clients, and customers to embed the Alter Domus Values and to promote our Employer Value Proposition.
- As a director of Alter Domus, you will maintain a relentless focus on cost and budget discipline, driving a culture of accountability.
- Drive a culture of compliance and risk control to mitigate financial, operational and reputational risks.
- Ensure the company maintains the highest Environmental, Sustainability and Governance (ESG) standards.

**PROFILE**
- A proven track record in driving sales and revenue targets within Private Equity or MultiAssets.
- You will possess a client-centric mindset with relationship building experience that leads to increased opportunities with new and existing clients.
- You have first class communication and presentation skills (active listening, storytelling, presentation skills, negotiation skills and social selling)
- You are autonomous, have strong organisational skills (time management, planning, accuracy in documenting client activities)

**LEADERSHIP & BEHAVIOURAL COMPETENCIES**
- You will demonstrate superior business insight and commercial acumen combined with strong technical expertise and analytical problem-solving skills.
- You will have an intellectual curiosity and a global mind-set, allowing you to partner effectively across your region and beyond with agility