Iocc Duty Manager

il y a 1 semaine

Luxembourg Jetfly Temps plein

Jetfly is a shared business aviation company based in Luxembourg on behalf of 450 co-owners. Our fleet is composed of 60 Pilatus aircraft (PC12, PC24 and Cirrus SF50). Our company is a leader in its business and provides a high quality of service which has earned it a reputation in Europe. The headquarters is in Luxembourg Airport, and we employ more than 470 people at a Group level.

We are looking for a **Duty Manager** that will be the central decision makers and facilitators coordinating the efforts of Dispatch, client services, crew planning and maintenance operations control to ensure the smooth and efficient running of all flights. They will be accountable to senior management for the conduct of the airline’s operations every day on a 24/7 basis.

The operational duty manager is a person who facilitates the coordination of all relevant issues between the operational teams. He/She demonstrates strong interpersonal skills and leads the teams towards achieving a common mission.

**Job description**
- One focal point of contact for all operational aspects over a 24-hour period.
- Identifies, coordinates and manages any flight disruptions in a proactive manner
- Is proactive on daily threats and operational matters, anticipates any possible irregularities: Weather, strikes, special events.
- Ensure customers remains the top priority whilst considering any operational restrictions.
- Coordinate, conduct and lead regular operational meetings with all teams involved in the open space.
- Provide strong leadership and working closely with all operational teams to ensure that the fleet is always optimized and operating in the most efficient manner.
- Keep all managers informed of any issues that arise during shift.
- Work on transversal projects which include all departments.
- Implementation of a daily reporting and flight briefing system involving all teams.
- Provider input for operational meetings and providing feedback and corrective action plans following disruptions.
- The primary contact for pilots when there is an operational disruption involving various teams within the IOCC.

**Profile**
- 5 years of experience working within an operations environment.
- High Energy, driven with excellent communication and interpersonal skills.
- Confident problem-solver, solution driven.
- Fluent in English and French
- Ability to work in shifts and on weekends.
- Leadership and organizational skills that are strong, versatile, and able to resolve conflicts.

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