Senior Manager, Affiliate Services

**The Company**

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary: The Senior Manager of Global Affiliate Services will be a member of the Enterprise Risk Management organization and support global entities as part of the Affiliate Services Outsourcing Management program.

**Job Description**:
You will play a key role in supporting the ongoing development and effective management of the Outsourcing Management Framework which enables PayPal to effectively meet its outsourcing obligations across PayPal’s regulated entities. You will also support change management on emerging risk and requirements under European law and translate these deliverables into the enterprise program.

**Key Responsibilities**:

- Lead complex projects related to outsourcing governance across PayPal’s legal entities and corporate structures.
- Advocate and champion PayPal outsourcing management framework and governance culture, foster close relationship across regulated entities and risk management programs.
- Develop methods and procedures for new assignments to improve global processes.
- Provide valuable insights on corporate governance and compliance to enhance operational efficiency.
- Collaborate with cross-functional teams to ensure alignment of entity management strategies.
- Collaborate with internal stakeholders across all Functional Areas to monitor group and third-party outsourced service provider relationships, driving resolution and timely closure of non-performance issues against agreed Service Level Agreements (SLAs). Present timely status updates to senior management
- Operationalize Affiliate Services processes for newly licensed / regulated entities globally with respect to Outsourcing obligations
- Prepare outsourcing updates to the risk committee’s and PayPal Boards
- Assist in contract review processes related to intercompany and third-party outsourcing agreements
- Support key stakeholders in PayPal entities receiving services and assist with the collation and reporting of any data, queries or remediation efforts relating to the services provided
- Drive continuous improvement in the monitoring processes required to meet business or regulatory needs

**Key Contacts**:

- Functional and Regional Risk and Compliance Communities
- Global Entity Management leadership
- Audit
- Legal
- Tax
- Transfer Pricing
- Key stakeholders across all Global Functional Area groups including leadership

**Qualifications/Experience/Skills /Competencies**:

- Leadership skills
- Commercially aware
- Analytical skills
- Technical skills
- Change management
- Integrity and high personal and professional standards
- Demonstrated ability to build and maintain relationships with key stakeholders, including strengths in influencing, conflict management, and negotiation
- Ability to communicate complexit