Head of Dealing

About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/ Department: The Transfer Agency department provides a third party fund administration service to numerous fund management companies covering the full range of shareholder servicing functions including dealing, registration, finance and investor services. Transfer Agency is a growing department based over Luxembourg and India. It’s a fast paced environment offering all partners excellent opportunities to grow their careers.

Reporting into the Deputy head of operations, the TA Dealing Manager will work as part of a dedicated team, providing high touch client service to a range of Northern Trust's Transfer Agency clients.

The TA dealing manager is responsible for the daily operations and management of the team ensuring that regulatory and client’s requirements are met as per agreed SLD/SLA.

The key responsibilities of the role include

Operations

- Day to day oversight of processing quality and timeliness.
- Ensure that Transfer Agency tasks are processed as per SLA.
- Ensure compliance with regulations and client specific requirements.
- Work with the team and group projects area on any allocated projects.
- Supervise the activities by signing the daily check-lists and completing monthly check-lists.
- Work with internal departments to evaluate and implement changes in proposed new regulations and ensure that all current requirements are met.
- Participate in and /or manage TA operational projects and ensure smooth implementation
- Liaise with clients or CSDM/RM regarding the review of Fund Documentation (Prospectus, SLA, SLD)
- Estimate the FTE requirements for the take-on of new Clients and run the take-on project, analyse legal / operational documents.
- Participate in Client Service Reviews and dedicated client calls.
- Point of contact of the clients for escalation purposes.

Management

- Recruit, train, mentor and develop employees.
- Set partner objectives, monitor these and provide feedback through regular one to one meetings and team meetings
- Work out the team’s coverage plans
- Completion of monthly KPIs and analyse monthly management information to understand and determine how to improve quality.
- Provide management and guidance to staff, fostering an environment which encourages employee participation, teamwork and communication.
- Development, recruitment, appraisals and retention of partners
- Manage the structure of the team and the changes to implement in the scope of the growth of the Company.

Internal / external Audits

- Handle all funds and auditors queries related to dealing activities: management of internal-external audit/ global compliance testing/ regulator reviews
- Respond to all clients and / or associated internal departmental queries in a timely, accurate and professional manner in accordance with departmental procedures.

- Experience in a similar role of equivalent for at least 3 years - Fluency in English (both written and spoken). French or German is a distinct advantage - Good understanding of IT system flows and mastering MS Office - Attention to detail and focus on quality (working with accuracy) - Ability to work independently in an organized way and take up appropriate responsibility - Analytical and technical thinking - Team spirit with a dynamic and flexible approach - Strong communication skills and presentation skills

Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

Reasonable accommodation


We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

About Our Luxembourg Office

In 2024, the Northern Trust Luxembourg office celebrated their 20th anniversary, an important chapter in their history. Having opened in 2004 to support one client, they have since grown their client base substantially and increased their headcount significantly, which now stands at over 400.

From modern fully equipped meeting rooms to a vast canteen with a view over a vegetable