Junior Account Manager

il y a 1 semaine

Contern, Luxembourg Paragon Customer Communications Luxembourg Temps plein

**The Company**

Paragon Customer Communications is a leading Customer Communications Agency that is committed to getting our clients’ customers to engage with their brands through timely and relevant integrated marketing communications as well as delivering business critical regulated communications.

Planning, creating, and delivering both printed and digital communication, Paragon Customer Communications engages on behalf of some of the biggest and most influential global brands.

We see ourselves as an extension of our clients’ business; embracing integrity and high standards to deliver

**The Role**

This is a unique opportunity for a proactive individual to grow with a diverse team and participate in the building of a new venture from the ground up.

As a junior account manager you will be expected to provide client service support at the highest standard, and to ensure that all internal and external SLAs are met/exceeded.

You will work closely with your team to support successful client relationships and ensure that agreed objectives are delivered. A drive for excellence, strict adherence to procedure and meticulous attention to detail are core dependencies in the successful execution of this role.

This is a diverse role, and demonstrated competence in administration and workflow management is essential.

**Key Responsibilities**
- Maintain documentation in accordance with Client Services procedures.
- Provide administrative support to the Client Services team.
- Support internal teams to ensure the quality of all work that is delivered to the client is of the highest standard.
- Postage and stock inventory reconciliation.
- Participate in the planning and execution of client deliverables.
- Work in close partnership with internal and external stakeholders to meet/exceed all client needs and deliverables within agreed timelines.
- Data entry into various production systems.
- Assist with the creation and reconciliation of reporting requirements.
- Management of the job scheduling system for production.
- Ensure quality control practices are adhered to at all times.
- Promoting innovation and focus on value creation for the company and clients.
- Proactive problem solving and solutioning for client needs.
- To perform any other duties that may be required.
- Keep informed of the latest industry and company developments to help with personal and professional development.

**Skills Required**:

- Excellent verbal and written communication skills, as well as a good listener and collaborator.
- Organized with a very keen attention to detail.
- Fluent in English, additional languages will be an advantage.
- Excellent relationship building skills.
- Experience in an administrative role or related role will be an advantage.
- Excellent working knowledge of the MS Office suite - Excel experience is a must.
- Experience of workflow systems, particularly Microsoft Navision would be considered an advantage.
- Self-motivated and proactive, able to demonstrate a positive and enthusiastic attitude.
- Ability to work in a fast-paced entrepreneurial environment.
- Analytical mindset and a strong ability to prioritize workload.
- Out-of-the-box thinker who isn’t afraid to challenge the ‘status quo’.
- A pragmatic and solution-oriented mindset.
- Previous financial services and/or communications industry experience considered advantageous.

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