Stage - Digital Strategy Project (M/F)

STAGE - DIGITAL STRATEGY PROJECT (M/F) (NUMÉRO DE L'EMPLOI : LUX022257) **BNP Paribas Wealth Management** represents the BNP Paribas group's private banking business. With more than a century of private banking experience and present in more than 30 countries, BNP Paribas Wealth Management offers wealthy clients global support on all their wealth issues. At BGL BNP Paribas Luxembourg, the Wealth Management teams develop wealth and financial management solutions that meet the expectations and needs of an international clientele. We also focus on developing our offering’s services and products taking part of the digital transformation plan led by our BNP Paribas group proposing performing digital tools to our clients. Within our Digital Factory, you will be part of a small team of passionate people, who are committed to driving and shaping the digital transformation of BNP Paribas Wealth Management in Luxembourg. In this context, you will participate in the implementation of our digitalization strategy by collaborating with various "business" actors, while managing complex projects following an Agile methodology. **STAGE - DIGITAL STRATEGY PROJECT MANAGER ASSISTANT - WM** - You must provide an internship agreement covering the entire period of the internship_ **Your missions** Your main mission will be to contribute leading the transformation project impacting the digital support. In this context, you will be asked to: - Handle the digital support activity, according to the current applicable rules, in particular: - Contribute to process demands of clients / private bankers, in terms of banking access (creation, modification, suppression) - Answering questions from clients/private bankers about the usage of digital tools - Identify the root causes of clients/private bankers calls and make proposals for improvements to be implemented - Participate in the definition of the new strategy to be implemented in terms of digital development and ensure its implementation, within the defined timeframe and budget - Identify the actions to be implemented and design a roadmap - Define the project monitoring KPIs In parallel, you will also be involved in other projects managed by the team: - Co-constructing high value-added digital solutions with the various "business" players, which contribute to improving the company's efficiency and the digital experience of our customers in relation to our product and service offerings - Participate in the deployment of these solutions and support the change with clients and employees (sales, marketing, communication teams, etc.) **Your working environment** - **BGL BNP PARIBAS** For this mission, you will join BNP Paribas Wealth Management in Luxembourg. For 150 years, BNP Paribas Wealth Management has been committed to protecting our client’s wealth, developing it, and passing it on. We deliver a tailor-made experience, with outstanding attention to detail along with precise, local knowledge backed by the global know-how of a worldwide banking group. Our goal is to create a new wealth management experience fit for a world where digital interactions have come to enhance human ones. Our world has changed and continues to change, notably in the way we inform ourselves, consume,... and work too Today, what counts in a job is to live real experiences, to learn, to share objectives and results with colleagues. In short, it's about making your own path, different, responsible and sustainable. At BNP Paribas, we recruit our employees with the idea that they will help us design the world and the bank of tomorrow. - **The Digital Factory** **Our missions**: - Digitalization of the different pillars of the WM offering - Coordination of the various Client Experience initiatives and monitoring of the digital roadmap - Improvement of tools through knowledge of user needs - Optimization of the user experience by collecting user feedback **Our localisation**: Luxembourg **Our business partners**: IT development squads, sales teams, offering teams, communication & marketing teams, Product Owners and Growth Hackers community (local and central), digital support, CX Head-Office teams, factories in Switzerland and Asia. **WEALTH MANAGEMENT LUXEMBOURG** **Your profile**: **Studies**: - Business School / Ecole Supérieure de Commerce (généraliste ou à orientation financière) in progress - 1st or 2nd year of Master (or equivalent) in progress. **Professional experience**: - Having performed a traineeship within the Digital and/or Finance fields will be considered as an asset **Your qualities**: - Your are a team player - You are organized, structured and have a great capacity for analysis - You are also able to make smart proposals **Your technical skills**: - General knowledge of remote banking services - Ability to learn new IT tools quickly **Your language skills**: - Fluency in French and English (perfect command) - Knowledge of German, Dutch or Luxembourgish will b