Client Service Manager

Luxembourg
- Management and Business Support
- Global Wealth Management

**Job Reference #**
- 273471BR

**City**
- Luxembourg

**Job Type**
- Full Time, Temporary / Contract

**Your role**
- Are you at your best when serving clients? Are you focused on the details, even when under pressure?
- Do you have a “can do” attitude and want to be part of our growth story and create impact?
- We are looking for someone like that who can:
- support client relationship managers in delivering exceptional client service and experience
- be the point-of-entry contact for client and stakeholder queries
- ensure daily execution and running of client accounts with competitive response times and focus on customer satisfaction
- provide value to clients through solution adaptation, anticipation and addressing of needs
- assist with account opening, onboarding, due diligence and monitoring activities
- handle payments, fees and invoices
- support annual audit process and queries from fund auditors
- set up and deliver reports, statements and statistics
- participate in process improvement and documentation initiatives
- collaborate across departments to ensure that all client accounts comply with legal, compliance and regulatory requirements

**Your team**
- You’ll be working in the Asset Servicing - Client Service Management team in Luxembourg servicing our clients. We bring all fund capabilities under one roof. We provide tailored-made structured solutions to sophisticated Wealth Management Clients, Family Offices and UHNW clients, helping them to establish insight into their overall asset portfolios and provide transparency on the performance and quality of their assets.

**Your expertise**
- first professional experience in the investment fund industry e.g. at a custody bank, administrator, management company/AIFM or financial services provider; ideally within a client facing team
- passionate about the client experience with strong interpersonal and communication skills
- strong sense of responsibility and integrity
- a proactive team player with the ability to provide practical solutions
- a multitasker, well organized and able to thrive when no two days are the same
- proficient in the MS Office suite
- Fluent written and verbal English; solid Spanish required

**About us**
- UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
- With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

**How we hire**

**Join us**
- At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
- From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

**Disclaimer / Policy Statements**
- UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.