Senior Solution Engineer

Devoteam is a premium consultancy firm driving digital business and transformation through innovative technology. Tech native for over 30 years, we deliver lasting results in Cloud, Data, Cyber and AI for industries and public institutions across EMEA. 

At Devoteam, tech entrepreneurship is at the core of our values, fostering our spirit as a learning company. Within this culture, we attract and train top professionals, creating high talent density across our 11,000 specialists. Strong partnerships have always been central to our DNA, which is why we collaborate closely with both well-known tech giants and emerging innovative startups. This ecosystem enables us to provide long-lasting solutions that help clients lead in their industries.

Devoteam, the #1 EMEA ServiceNow partner, delivers exceptional business transformation powered by ServiceNow's AI platform. With over 850 expert consultants in 18 countries, we help you optimise operations, elevate employee experiences, and reimagine customer engagement through innovative digital workflows. As a ServiceNow Elite partner and the 2025 Partner of the Year, we have the expertise to maximise your ServiceNow investment.

Are you passionate about digital transformation and ServiceNow technologies?

Join our ServiceNow team and become a key player in delivering innovative solutions to our clients.

As a Senior ServiceNow Consultant, you will:

• Configure and implement ServiceNow modules, either as part of new rollouts, enhancements, or feature additions;
• Lead and animate client workshops to understand needs and co-design the right solutions;
• Translate business and functional requirements into scalable technical configurations;
• Customize modules when required, in line with ServiceNow best practices;
• Provide end-to-end training and support to end-users and key stakeholders;
• Mentor and guide junior team members on both technical and functional topics;
• Proactively identify risks, dependencies, or improvement opportunities in your scope of work;
• You will work in a collaborative environment with a high level of autonomy, empowered to deliver value and innovation to your clients.

Language & Communication:

• Fluent in French and English
• Excellent communication skills, both with technical and non-technical stakeholders

Core Experience & Skills:

• 3+ years of experience in ServiceNow configuration and development (ITSM, CSM, CMDB/ITOM, ...)
• Strong understanding of ServiceNow administration and customization practices (App Engine)
• Proven experience in unit testing and awareness of structured testing approaches
• Ability to convert complex functional needs into technical specifications
• Comfortable with both "out-of-the-box" implementations and tailored customizations

Mindset & Work Ethic:

• Customer-oriented and quality-driven
• Autonomous with a proactive mindset – you don't wait to be told; you anticipateAgile, adaptable, and collaborative

Nice to have:

• Experience in leading workshops and end-user training sessions
• Experience with Service Portal and Workspaces
• Knowledge of ServiceNow integration with external systems (e.g., via REST, SOAP APIs)
• Hands-on experience with additional modules such as ITOM
• ServiceNow Certified Application Developer (CAD) or other certifications
• Experience in greenfield implementations (from scratch)

 Partner with a multi-awarded, Best Workplace & premium consulting company in Luxembourg. Devoteam Luxembourg offers a vibrant work culture that promotes innovation, knowledge sharing, and continuous learning. When you join our team, you will enjoy:

•  Continuous Growth. Surf with the latest trends, top experts, and extensive growth opportunities through mentoring, strong cloud partnerships such as ServiceNow but also Microsoft, Google, AWS, ..., local Training Center, certifications programs and our Power Skills Academy;
•  Be part of something bigger. Work for a company that values social impact, sustainability, and digital inclusion. Our CSR strategy will empower your ideas through the Devoteam Fondation and its volunteering possibilities;  
•  Team Diversity.  Join a team of 150 tech-enthusiasts from more than 30 diverse nationalities where togetherness & celebrating successes are paramount. 

Devoteam stands for equal opportunities. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All our positions are open to people with disabilities.