Terminal Supervisor

Working for lux-Airport

Do you know Luxembourg airport as a passenger?

Would you like to join our team?

lux-Airport is the company that operates Luxembourg's national airport.

Its main roles are :

• Providing a safe, high-performance infrastructure for the air transport of passengers and goods
• Developing the surrounding areas in terms of activities and facilities.

Our airport has over 120 direct destinations served by 16 airlines.

In 2024, it welcomed some 5.4 million passengers.

Moreover, by handling 830,468 tonnes of freight in 2024, Luxembourg Airport ranks among the top freight hubs in Europe.

lux-Airport currently employs over 400 people from a wide range of backgrounds and nationalities.

The smooth running of our company relies first and foremost on the passion and excellence of our staff.

To continue to meet our commitments and move forward with new projects, we are constantly on the lookout for new talent.

Why joining us?

Working for lux-Airport means working in an exciting and stimulating environment.

It also means adopting a mindset that is respectful, committed, conscientious, solutions-oriented and optimistic.

In fact, we believe that this approach is the most effective way of fostering personal fulfillment.

It also creates a working environment where individuals can develop their full potential and expertise.

This perfectly reflects our "Just Culture".

Committed to diversity and inclusion, lux-Airport has signed the Lëtzebuerg Diversity Charter and ensures equal opportunities at every stage of the recruitment process.

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Today, we are currently recruiting a Terminal Supervisor (CDD).

Your responsibilities

• Your daily tasks

• Supervising, monitoring and guiding the operations in the terminal, in collaboration with the Handler

• Being the first point of contact for passengers at the terminal (Landside and Airside)
• Intervening in case of increased activity, abnormal operations or emergencies
• Directing passengers to the appropriate contacts
• Being the point of contact for all the actors in the terminal (Police, Customs, airlines, etc.)
• Monitoring and transmitting information on the operational status of the terminals
• Transmitting to the Info Desk instructions on the messages to be broadcast to passengers
• Transmitting complaints to the relevant departments
• Participating in the management of exceptional events and operational hazards
• Drawing up daily operating incident reports

• Organizing and establishing quality check

• Your other missions

• Participating in inclusion initiatives (e.g. Hidden Disabilities Sunflower project, for people with invisible disabilities).

• Participating in the integration of new employees
• Participating in waste sorting and energy saving through responsible behavior

The required profile

Studies / training

Graduate degree (Bachelor) or equivalent experience

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Experience

5 years in the airport industry

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Skills and knowledge required

• IT Tools

Mandatory:

Microsoft Office suite

• Languages

Mandatory:

• French : fluent spoken and written (C1 minimum)

• English : fluent spoken and written (C1 minimum)

• Other

• Valid permanent B driving licence

• Important note on working hours - please apply with full knowledge of the facts

Please note that this position is organized on a shift basis.

Given the restrictive nature of this type of work schedule, we invite you to carefully consider the compatibility of these hours with your private life before applying.

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• A compensation based on a salary scale, plus fringe benefits
• A chance to work for a prestigious, stable and growing Luxembourg company with an international dimension.

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Note regarding the recruitment process

• The whole application process is managed by Skeeled.
• Our recruitment team will contact you in case your profile matches to our needs.

Thank you in advance for your understanding.

Languages French English Education Bachelor Experience 5+ years