Head of IT Operations
il y a 8 heures
Why apply ?
We are a multicultural and forward-thinking qualified Trust Services Provider based in Capellen, Luxembourg, with over 110 professionals and actively expanding our business internationally. We provide state-of-the-art on on-boarding, digital identities, strong authentication and security services, and qualified electronic signatures, all bundled into integrated digital documents & identity management solutions.
As a Trusted Partner, we prioritize building long-lasting relationships with our international clients and stakeholders, based on trust and integrity. We strive to be a Committed Partner, dedicating ourselves to delivering exceptional performance and showing steadfast commitment to make a positive impact. As a Visionary Scout, we are constantly seeking out new opportunities for growth and innovation, always staying ahead of the curve in our industry.
Join us in our mission to drive innovation and co-create a better future
About the offer
Permanent contract
Location : Capellen, Luxembourg
Top 3 Key competencies :
- Fluency in English & French
- Proven experience with knowledge in leading highly sensitive production systems.
- Minimum 3 years of experience in a similar role
MISSIONS OF THE ROLE
Roles:
- In charge of supervision, execution and accurate documentation of the following IT processes:
- Service level management
- Capacity management
- Service continuity and availability management
- Budgeting and accounting
- Configuration management
- Change management
- Deployment management
- Incident management
- Supplier management
- Asset management
- HD level 2 supervision
- Procurement and renewal of assets
- Planning on-call services
- Performing service requests (for system-specific aspects)
- Access and permission management in line with security policy
- Informing Security department CIO and COO in case of information security issues
- Coaching and managing the IT Operations team
- Collaborating with Program Management Office Manager for resource allocation needs
- Executing and defending management decisions
Staff management:
- Act as a role model in the organization in terms of behaviors
- Align covered functions with LuxTrust company's objectives and strategy
- Promote cross-unit collaboration and exchanges
- Build culture of quality and excellence, and of continuous improvement in customer-mindset approach
- Guide the Life Cycle management (LCM) through participation in hiring, onboarding, evaluating and offboarding of the staff
- Facilitate teamwork, ensure smooth communication and provide feedback
- Develop your team by coaching and delegating effectively
- Maximize effectiveness in resource allocation and workload management (including in the Time sheets and ERP system)
- Take care of the talent management by amongst others managing of training requirements and encouraging information & best practices sharing
REQUIRED SKILLS
Qualifications / diploma(s): Bachelor's or Master's degree in Computer Sciences or Engineering or equivalent experience.
Years of experience in the area: experience in leading highly sensitive production systems.
Languages: French and English fluent. Any other language is an asset.
Specific skills:
- High degree of accountability
- Rigorous and methodic
- Strong technical and analytic skills
- Being a team player/leader
- Good communication and documentation skills
- Strictly adheres to quality and security
Core competencies:
- Analytical mindset & decision making
- Organizational fluency
- Personal effectiveness
- Results-driven
- Client service mindset
- Strategic vision
- Leadership
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