Enterprise Customer Success Manager, EMEA

il y a 14 heures

Luxembourg, Luxembourg Jobgether Temps plein
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Enterprise Customer Success Manager, EMEA in Luxembourg. This role offers a unique opportunity to shape and scale customer success across a high-growth, AI-driven technology environment. As a founding member of the EMEA customer success team, you will own the full enterprise customer lifecycle, from onboarding to renewal and expansion. You will act as a trusted advisor to technical and executive stakeholders, ensuring customers maximize value and achieve their business goals. Working in a fully remote and collaborative environment, you will combine technical fluency, strategic thinking, and relationship-building to drive long-term partnerships. Your impact will directly influence customer satisfaction, retention, and revenue growth. This role is ideal for someone who thrives in fast-paced settings and is passionate about innovation, customer advocacy, and operational excellence. Accountabilities:
  • Build and maintain strong, trusted relationships with enterprise customers, proactively understanding their goals, challenges, and success criteria.
  • Own the full customer journey, including onboarding, adoption, renewals, and expansion, ensuring consistent value realization.
  • Drive engagement and product adoption through strategic success plans, enablement sessions, and regular business reviews.
  • Act as the primary customer advocate internally, influencing product direction and championing customer needs across teams.
  • Serve as a product expert, educating customers on best practices and guiding them to maximize platform value.
  • Manage customer communications, ensuring clarity, professionalism, and alignment across stakeholders.
  • Identify growth opportunities and partner with sales and leadership teams to support account expansion and retention.
Requirements:5+ years of experience in customer success, account management, or enterprise relationship management.Strong technical aptitude and ability to engage confidently with software engineers, technical leaders, and executive stakeholders.Proven experience managing renewals, negotiations, and procurement processes.Excellent communication skills with full professional fluency in written and spoken English.Strong understanding of customer success methodologies and sales frameworks such as MEDDPICC, SPICED, or similar.Familiarity with modern software development practices, version control systems, and developer tools.Ability to build trust at C-level and across technical teams, driving long-term strategic partnerships.Willingness to travel up to 25% to meet with customers and attend key events. Benefits:Fully remote work environment with location flexibility across EMEA.Competitive salary package with equity participation.Comprehensive benefits and professional development opportunities.Collaborative, innovative, and high-growth company culture.Exposure to cutting-edge AI and developer-focused technologies. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best  Why Apply Through Jobgether? 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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