WAITER (M/W/D) INNSiDE by Melia Luxembourg (37387)

"The world is yours with Meliá"

Continuing you journey at Meliá is an opportunity to learn, grow and keep building your career within a global team. Here you can take on new challenges and access experiences and access experiences in different destinations, while remaining part of our family.

Are you ready to take the next step in your career with us?

REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process. Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

MISSION

Responsible for providing appropriate and courteous service. Complies at all times with quality standards and pays special attention to customer service, ensuring that food and beverages are presented correctly before being delivered to customers in order to ensure the satisfaction of guests and customers, and earn their recognition and preference for hotel services.

OPERATIONS

• Ensures compliance with the instructions of their immediate superior regarding duties assigned to them before and at the end of the shift.

• Verifies that they have all the equipment and supplies required to provide room service and handles it appropriately to avoid breakage and waste.

• Participates in briefings at the beginning of each shift to get information on dishes of the day, VIPs, groups, and general comments and sharing information.

• Consistently friendly and respectful towards guests when delivering room service, always with an impeccable posture and presentation.

• Service must be quick and correct, following the SOP for the position and ensuring that service is provided in good time.

• Before delivering the service, ensures that the order is for the right room and meets the customer's requests.

• Presents the service in line with quality and presentation standards, checking that all the items are included, such as cutlery, salt cellar, napkins, sauces, dressings, etc.

• Handles services with extreme caution to avoid accidents, spillage or breakages, complying at all times with safety regulations.

• Immediately removes any item or dish that is not to the customer's liking. If it is due to something simple, returns the item or dish to the kitchen, but if it due to something of greater importance, informs their immediate superior.

• Presents the bill to the customer in strict compliance with procedures depending on the form of payment.

• Is punctual and complies with policies and procedures regarding discipline, presentation, work schedules, transit areas and safety regulations defined by the hotel.

• Attends departmental meetings and constantly takes part in scheduled training for their position.

CUSTOMER EXPERIENCE

• Be knowledgeable of the Brand philosophy and comply with the standards, operational and identity manuals that apply to their department.

• Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.

• Deal with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found.

• Be knowledgeable of the Voice of the Customer goals and to execute the necessary actions to achieve them.

• Support their manager with the Sensory Architecture established for their areas.

• Be knowledgeable and promote the hotel's services and facilities as well as the entertainment programme, experiences and events.

HEALTH & SAFETY// HEALTHY WORKPLACE

• Be knowledgeable of the hotel's evacuation plan.

• Be knowledgeable of the personal protective equipment and use it correctly.

• Be knowledgeable of the methods, work procedures and risks inherent to their activity.

• Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.

At Meliá we are all VIP

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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