Process, Digitalization

il y a 1 semaine

Bertrange, Luxembourg Proximus Luxembourg Temps plein 60.000 € - 120.000 € par an

Your mission:

Are you passionate about process optimization, digital innovation, and leveraging AI to drive business transformation? Join Proximus Luxembourg as a Process, Digitalization & AI Advisor and play a key role in enhancing our operational efficiency and delivering value to both internal users and clients.

Key Responsibilities:

  • Lead and implement continuous improvement initiatives as part of our Transformation & Excellence program.
  • Act as a business analyst by gathering functional requirements related to tools and process performance from various departments.
  • Analyze current processes (AS-IS), identify areas for improvement, and design target processes (TO-BE) for digitalization and streamlining using IT solutions.
  • Contribute to the responsible introduction and adoption of Generative AI technologies to enhance internal process efficiency and team productivity.
  • Simplify and improve operational workflows to boost service quality and efficiency.
  • Define and execute operational excellence action plans to improve process and tool performance.
  • Participate in the rollout of innovative digital solutions, including Generative AI tools, to automate and optimize internal activities.
  • Support teams through change management and ensure sustainable results.
  • Coordinate transformation projects and action plans as a Project Manager.
  • Clearly and impactfully present outcomes and recommendations.
  • Facilitate structured and effective deployment of company strategy.
  • Track and report on key performance indicators (KPIs) over time.

Your profile:

  • Education: Master's degree (Bac +5) or equivalent.
  • Experience: 5 to 7 years in process improvement, digital transformation, or a related field.
  • Strong knowledge of project management methodologies (PMP, Prince2, Agile) and process optimization frameworks (Lean, etc.).
  • Proficiency in project management tracking tools (e.g., Microsoft Project).
  • General understanding of IT and a keen interest in emerging technologies, especially Generative AI, and their application to process improvement.
  • Excellent writing and communication skills.
  • Analytical mindset, attention to detail, autonomy, and strong team spirit.
  • Fluency in both French and English, written and spoken.

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