Customer Experience V.I.E

il y a 1 semaine


Boulevard Grande Duchesse Charlotte L Ville Haute Luxembourg Cohabs Temps plein 40.000 € - 60.000 € par an
What you'll be doing

Community Magic

  • Build strong, authentic relationships with our members, being their go-to support across all houses.

  • Create an inclusive and welcoming atmosphere where everyone feels at home.

  • Plan, budget, and organize regular events that bring people together and strengthen the community spirit.

  • Own CSAT & NPS tracking, reporting, and strategy, always pushing the bar higher.

  • Gather and analyze feedback, working hand-in-hand with internal teams to level up the member experience.

  • Be the living embodiment of Cohabs culture, warm, fun, energetic, and ready to make an impact.

Sales & Leasing Powerhouse

  • Manage a pipeline of applications from first enquiry to lease signing.

  • Host engaging virtual and in-person tours for prospective members.

  • Confidently handle calls, follow-ups, and messages with potential leads.

  • Smash your KPIs by keeping rooms full and members happy.

  • Deliver an authentic, seamless Cohabs experience from day one to move-in.

Property Champion

  • Manage our ticketing system via the Cohabs CRM and app, ensuring maintenance requests are handled swiftly and empathetically.

  • Work closely with members and property specialists to resolve issues quickly.

  • Conduct regular site visits to keep standards sky-high.

  • Collaborate with our development and design teams to ensure new homes reflect local member needs.

  • Support the smooth onboarding of new properties into our Luxembourg portfolio.



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