Lead Financial Crime

COO is committed to bringing customer value, operational efficiency, and scalable operations for the bank: Fast, Easy, Caring, and Secure service—24/7, fully scaled, and powered by market-leading tools.

Financial Crime & Fraud Prevention is part of COO and is a first line of defense organization and supports the standardization of related processes, enhanced controls, shared tooling, and the optimization of operations across all business lines, helping us to achieve a more robust Financial Crime Prevention & Fraud environment that will strongly contribute to ING's overall response towards more stringent regulatory requirements in this area and beyond.

We are looking for a Luxembourg Financial Crime & Fraud Prevention (FCFP) Lead to lead the FCFP practice covering both Retail and Wholesale clients segments.

The FCFP Lead reports hierarchically to the country COO and functionally to the Global Head Yucel Olcer.

This role requires experience in operating in a complex, international environment as well as profound knowledge of the FCFP regulatory landscape and the FCFP domain in particular. It combines a client focused attitude with analytical skills and result oriented strategic thinking.

The primary metrics of success for the role are operating the customer portfolio and activities within risk appetite, related to the services of Customer Due Diligence, Transaction Monitoring, Screening and Tax, while at the same time delivering on respective Customer Experience and Operational Excellence KPIs. This role ensures executing both global and country specific requirements and support decision makings on local interpretation of the global policies.

Your scope is internal ING and the many stakeholders involved from the Global FCFP organization, local FCP activities, related business and support functions which need to be aligned, as well as external stakeholders, including regulators, clients and peer Financial Institutions.

The FCFP Lead is part of the local COO MT and the Global Retail FCFP MT. You will hierarchically lead the local FCFP team, which includes local Delivery, CoE, Operations and supporting functions. You will functionally be responsible for activities sourced from ING Hubs.

Your key responsibilities

Specifically, you have the following key responsibilities:

• Leads on the local FCFP vision and strategy, where necessary in alignment with global FCP direction and local COO & ExCo priorities
• Deliver e2e FCFP services in line with global and local risk appetite, customer experience and operational excellence KPIs, incl. sourced activities in ING Hubs.
• Steers the local FCP teams with a strong line to related activities and client owners, including enabling functions like  MI and financial reporting, service management, client outreach coordination, change management.
• Sets budgets to execute local FCP responsibilities, and solves resource and/or budgeting issues, where necessary together with central FCP teams and local COO.
• Contribute towards the delivery of a quantitative/qualitative DP, coordinate the DP and launch follow-up actions.
• Manages the local FCP Committee and participates in respective segment and/or global FCP Committee(s)
• Represents local interests towards central FCP teams.    
• Reports out on progress and flaws in the local FCP practice, locally and globally.  
• Aligns with various internal & external stakeholders. Advise and support the Global Head Retail FCP in realizing global strategy and ambitions, act as sparring partner globally and to local COO.

What do you need to be successful in this role: 

• You have proven leadership competences and experience, with demonstrated self-awareness.  
• You are organizationally sensitive and able to navigate and operate in a global matrix organization 
• You are persuasive and a natural leader; being able to 'get people on board' and ensure necessary buy-in from stakeholders, both internal and external 
• You built bridges by nature and can bridge between different levels, different people and different cultures. The relationships are built on capability and trust. 
• Drives engagement, ensure accountability, drive results, builds effective teams  
• You have proven profound communication, convincing and advisory skills with the ability to work at all levels in the organization (a track record in project / program management is advantageous). 
• A client focused attitude linked to a sound understanding of how to achieve operational excellence.
• You have profound knowledge of the AML/KYC domain, its key stakeholders and regulations. 

What do we ask from you? 

• 10+ years relevant work experience in the areas of Wholesale Banking, Retail Banking, Risk, Finance, Operations Management or Information technology, with a background of (KYC related) regulatory responsibilities in the financial services sector.
• 5+ years in Compliance functions, with strong preference for AML experience
• Thorough understanding of the entire customer life cycle of a client within a financial institution.
• Significant experience in running large complex programs and process reengineering
• Proven change management and strategy delivery skills
• Experience with balancing client, 1st and 2nd line interests.
• Fluent in English speaking and in writing.
• Willing and able to travel