Program Manager Base Building, Global Standards

If you're passionate about facility management, have experience in Integrated Facility Management, and are ready to take on the challenge of optimising Amazon's $3.7B annual facilities portfolio across hundreds of buildings—this role could be a perfect fit.
We are seeking an experienced and dynamic Program Manager within Amazon's Global Base Building Standards & Compliance (GSC) team, within the Central Reliability Maintenance Engineering (cRME) organization. This critical role will be responsible for driving the data accuracy of our base building equipment, the standardization of our global maintenance practices, the maintenance compliance of our operations with all regulatory requirements across the globe, and the development of innovative scalable solutions to deliver a "hands-off" base building maintenance service to Amazon's operations. This role will report to the Global Lead of GSC.
What You'll Do: In this role, you'll design and implement global facility management standards that transform how we maintain our building envelope worldwide. Leading strategic initiatives across our facilities portfolio, you'll develop innovative solutions for complex building systems while continuously improving operational efficiency. You will be responsible to program manage and support BXM's flagship programs like (1) Asset Data Integrity, (2) PM Standardisation and (3) Compliance upgrade and regulatory audit program in the Europe and International region.
Above all, your work will build scalable frameworks for consistent, high-quality facility management throughout our growing global portfolio, directly affecting Amazon's operational success and environmental aims
What Sets You Up for Success: Success in this role draws from deep expertise in program management combined with a good understanding of facility management and proven experience driving large-scale operational improvements. Your data-driven approach to problem-solving and strong analytical skills will be essential for identifying optimization opportunities across our global portfolio. The ability to influence and collaborate effectively within complex organizations is crucial, as you'll work across multiple teams and regions. Most importantly, your track record of program management demonstrates you can transform strategic vision into practical, scalable results that enhance building performance and reliability.
Why You'll Love It: Here's your chance to make an impact at an unprecedented scale, transforming facility management across one of the world's largest building portfolios. You'll drive innovation in building technology while collaborating with diverse teams spanning multiple continents and cultures. Your work will directly support Amazon's sustainability goals, combining environmental responsibility with operational excellence. If you're passionate about innovation and want to leave a lasting mark on the future of facility management, this role is for you.

Key job responsibilities

• Engage with multiple stakeholders within BXM team, field RME and external stakeholders like the Global Procurement Organisation (GPO), Finance, etc. to develop program plan

• Identify requirements, develop vendor specifications and lead the tendering and Request for Quotation (RFQ) process

• Technical vendor bid evaluation and onboarding of vendors

• Raise purchase requisitions on Amazon Coupa

• Develop detailed project plan with resource and cost. Identify critical path and risk of delay. Plan mitigation action to eliminate risk of delays

• Lead project execution across multiple countries, monitor and control project progress

• Utilise the Amazon CMM system (APM) for project execution

• Identify risks to quality, scope and time and plan mitigation action. Escalate to senior leadership when required

• Provide progress reports and KPIs (Key Performance Indicators) for significant milestones and mitigate conditions affecting project cost or schedule

You must have high strength in Earn Trust, Deliver Results, Bias for Action and Insist on Highest Standards. You'll need to influence diverse stakeholders, manage multiple high-impact projects simultaneously, and drive continuous improvement initiatives that deliver measurable results in cost reduction, operational efficiency, and sustainability.

About the team
The Building Excellence Management team was established in November 2023, aiming to centralize the Amazon's hard services (Base Building) and soft services (Janitorial, Pest, Waste, etc.) strategy. The GSC team plays a key role in the base building space, as it establishes the baseline, oversees Amazon's compliance with regulatory maintenance, defines the scope and innovates in the base building automation. This role will impact the safe and continuous operation of Amazon's 3000+ facilities worldwide, and influences circa $1B of yearly spend.
The team is transforming how Amazon maintains its global facility network.

Basic Qualifications:
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications:
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Experience using data and metrics to determine and drive improvements
- Experience with basic web-based tools and products like Outlook, Excel, Word and SharePoint
- Experience in facilities management

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