Technical Program Manager, Decision Intelligence Team

Decision Intelligence Team (DI) is dedicated to solving Operations' challenges using Generative AI, driving exceptional value through four key pillars: developing AI-powered solutions that enhance operational efficiency, maintaining Amazon's high bar for innovation, embedding long-term thinking into every initiative, and delivering measurable impact across Field Operations. This strategy positions DI as both an acceleration partner for worldwide operations and an innovator in automated IT support services, demonstrating significant impact through key capabilities including the development and deployment of GenAI-powered operational solutions, rapid prototyping and validation of AI solutions for WW Operations, and custom offline analyses generating insights for operational decisions.

If you are a self-starter, someone who thrives in a fast-paced and ever-changing environment, with a passion for developing scalable long-term solutions, then you are the right candidate for our team. In this role, the candidate would work closely with Operations Teams, product/program, data scientists and tech teams across Amazon. You will own programs that require strategic direction, diving deep, and cross-team communication to deliver results for our customers.

Key job responsibilities

• Own large-scale technical programs across

multiple engineering teams, from conception

through delivery

• Partner with engineering leaders, product

managers, and business stakeholders to define

strategy, shape the roadmap for DI Team

initiatives, and deliver end-to-end solutions

• Drive architectural decisions and technical

solutions that enable seamless content delivery

and discovery at global scale

• Define and drive the technical direction and

architecture for large, complex AI tools, ensuring

scalability, performance, and long-term

sustainability.

• Develop, and mentor high-performing engineers,

fostering a collaborative and growth-oriented

team culture that enables both individual and

team success.

• Provide technical leadership throughout the

product lifecycle, championing engineering best

practices and ensuring operational excellence for

large-scale production services.

• Continuously monitor and report on

development progress, quality, and system

performance, ensuring alignment with business

objectives and technical goals.

About the team

• Experience in technical product or program management
• Experience working directly with engineering teams
• Experience in software development
• Experience in technical program management working directly with software engineering teams
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

• Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.

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