Operations Agent

Working for lux-Airport

Do you know Luxembourg airport as a passenger?

Would you like to join our team?

lux-Airport is the company that operates Luxembourg's national airport.

Its main roles are :

• Providing a safe, high-performance infrastructure for the air transport of passengers and goods
• Developing the surrounding areas in terms of activities and facilities.

Our airport has over 120 direct destinations served by 16 airlines.

In 2024, it welcomed some 5.4 million passengers.

Moreover, by handling 830,468 tonnes of freight in 2024, Luxembourg Airport ranks among the top freight hubs in Europe.

lux-Airport currently employs over 390 people from a wide range of backgrounds and nationalities.

The smooth running of our company relies first and foremost on the passion and excellence of our staff.

To continue to meet our commitments and move forward with new projects, we are constantly on the lookout for new talent.

Why joining us?

Working for lux-Airport means working in an exciting and stimulating environment.

It also means adopting a mindset that is respectful, committed, conscientious, solutions-oriented and optimistic.

In fact, we believe that this approach is the most effective way of fostering personal fulfillment.

It also creates a working environment where individuals can develop their full potential and expertise.

This perfectly reflects our "Just Culture".

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Today, we are currently recruiting an Operations Agent - Business Aviation Center.

Your responsibilities

• Your daily tasks

• Providing operational, commercial and administrative support for the Business Aviation Centre, as well as providing additional daily assistance for the protocol activities of the VIP Lounge

• Receiving and handling all customer and crew requests at the Business Aviation Centre
• Coordinating and following up operators' requests for assistance (using internal management tools)
• Ensuring and monitoring the planning and follow-up of flight operations (radio frequency, weather, Notam, flight planning, various services)
• Ensuring that arrivals and departures run smoothly and are processed correctly (communication to partner service providers, authorities, airport security, customs, police, etc.)
• Ensuring customer loyalty and being a driving force in the continuous improvement of the services offered
• Carrying out customer invoicing and payment operations
• At the same time, on a daily basis as well as during exceptional events, welcoming passengers to the VIP Lounge and providing related services in accordance with the specific specifications of a demanding clientele
• Developing, maintaining and guaranteeing the communication of information to ensure the smooth running of operations

• Carrying out the administrative tasks inherent in the role of Operations Officer

• Your other missions

• Participating in inclusion initiatives (e.g. Hidden Disabilities Sunflower project, for people with invisible disabilities).

• Participating in the integration of new employees
• Participating in waste sorting and energy saving through responsible behavior

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Studies / training

Higher education diploma (Bac +2) or equivalent experience

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Experience

Proven first professional experience in an airport environment and/or in any job involving top-of-the-range services for a demanding clientele

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Skills and knowledge required

• IT Tools

Mandatory :

Microsoft Office Suite.

• Languages

Mandatory:

• French: fluent spoken and written (C1 minimum)
• English: operational level in the business - advanced level (B2 minimum)

Nice-to-have:

Given the international context of our customer base, knowledge of any other language is an asset.

• Know-how and interpersonal skills specific to the job

• Strong customer focus

• Organisational skills and good management of priorities
• Proactive, common sense and solution-oriented
• Excellent communication skills and adaptability
• Experienced profile and inclined to work as part of a team

• Absolute respect for the rules of confidentiality affecting the activities of the Business Aviation Center

• Other

• Valid permanent B driving licence

• Important note on working hours - please apply with full knowledge of the facts

Please note that this position is organized on a shift basis.

Given the restrictive nature of this type of work schedule, we invite you to carefully consider the compatibility of these hours with your private life before applying.

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• A compensation based on a salary scale, plus fringe benefits
• A chance to work for a prestigious, stable and growing Luxembourg company with an international dimension.

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Note regarding the recruitment process

• The whole application process is managed by Skeeled.
• Our recruitment team will contact you in case your profile matches to our needs.

Thank you in advance for your understanding.