Application Support Engineer

il y a 6 jours


Luxembourg, Luxembourg Cronos Europa Temps plein

We are currently looking for an Application Support Engineer to strengthen the Cronos Europa team.

This role acts as a bridge between internal users and development teams, combining application support and technical collaboration.

The services shall be performed remotely in Near-site location allowing to reach Luxembourg city within 2 hours.

Responsibilities:

  • User guidance and support regarding the use of the tools, including the GUI and the web service
  • Assistance with monitoring and reacting to the functional mailbox
  • Follow-up of incidents, user requests and bug reports
  • Management and follow-up of user requests
  • Coordination of wiki sites, collaborative sites or social networks
  • Guidance regarding the use of eTranslation and its related suite of tools as a service and through the API
  • Participation in user, service and project meetings
  • Elaboration and implementation of relevant support processes
  • Attending technical meetings with users

Technical skills:

  • Good knowledge of web services
  • Ability to respond to user queries efficiently and fast
  • Very good communication skills with technical and non-technical audiences
  • Analysis and problem solving skills
  • Ability to participate in technical meetings and good communication skills
  • Capability to write clear and structured technical documents
  • Ability to participate in technical meetings and good communication skills
  • Knowledge of web services, java, typescript or python

Profile:

  • Bachelor's degree or equivalent
  • English fluent

Why Cronos Group?

We'll propose you:

  • An attractive salary package
  • A good work-life balance environment
  • The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
  • The opportunity to develop your skills thanks to tailor-made training courses according to your needs
  • A good job in a friendly place

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos

Powe

Job Types: Full-time, Permanent, Freelance contract


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