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Senior Client Services Specialist

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Senior Client Services Specialist (Dutch/French)

Location: Luxembourg Hybrid
Type: Full-time | Permanent

Are you an experienced professional in the financial or life insurance sector, passionate about client relations and operational excellence? A leading institution in the industry is seeking a Senior Client Services Specialist to support its Partner & Client Services department and manage relationships with Belgian and Dutch partners.

Your Key Responsibilities:

  • Serve as the first point of contact for institutional clients and partners (brokers, asset managers, custodian banks) from Belgium and the Netherlands
  • Provide day-to-day operational and administrative support, ensuring a seamless onboarding process for new partners
  • Collaborate closely with Legal, Compliance, Wealth Planning, Sales, and Asset Controlling teams to resolve inquiries and support cross-functional workflows
  • Coordinate client requests and ensure regulatory compliance, particularly related to AML procedures
  • Participate in internal projects and contribute to the evolution of client servicing standards

Your Profile:

  • Minimum 5 years of experience in a similar client services or partner management role within the financial services or life insurance (LPS) industry
  • Fluent in Dutch and French (written and spoken) this is mandatory
  • Professional level of English is a strong advantage
  • Strong client orientation, excellent communication skills, and a proactive approach
  • Rigorous and structured work style with solid organizational abilities
  • Comfortable working independently and as part of a collaborative team
  • Proficient in Microsoft Office Suite


️ Important Notes:

  • This is a non-management role with no direct reports
  • The position is not eligible for visa sponsorship applicants must be authorized to work in Luxembourg or the EU

Whats Offered:

  • Remote work flexibility:
      2 remote working days per week for Luxembourg residents
      34 days of remote work per year for non-residents
  • Generous time-off policy:
      35.5 days of annual leave (including RTT/TOIL)
  • Employee benefits:
      Corporate mutual insurance
      Meal vouchers
      Salary distributed over 13 months