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Basic Qualifications: - University Degree, B.S. or Master - Experience in Operations, Logistics or Change Management with ability to design workable solutions and drive projects to successful implementation. - Fluency in written and spoken English required - Basic knowledge in Project management
Job summary
Senior Change Manager, Standards & Change
At Amazon, we're working to be the most customer-centric company on earth—including how we design our buildings to meet customer demands. The EU Engineering Services team is looking for a dynamic, organized self-starter to join as a Senior Change Manager for our Modules Change Management team. This person will lead the re-design of the Modules Change management process with a focus on creating sustainable procedures and ensuring adoption across the network. This role will also be responsible for proactively measuring and analyzing the current state of our change management practices to improve performance.
JOB DESCRIPTION:
PRINCIPAL RESPONSIBILITIES:
- Developing and leading the execution of the strategic roadmap for the Modules Change Management process
- Ensuring all changes are documented, approved, and monitored appropriately in accordance with Change Management processes and standards
- Communicating high risk/high impact changes to the End-to-End (E2E) CM Board for their review and approval.
- Creating a process to assess the risk and impact prior to the implementation of changes to ensure that the business is not affected by inadequately planned changes.
- Conducting periodic Post Implementation Reviews (PIR) on closed changes to gauge quality.
- Updating, maintaining and publishing a Change Calendar
- Review Change Requests and Approve or Reject them based on their adherence to documented Change Management policies.
- Creating relevant KPIs
- Running Monthly Business Review (MBR) meeting
- Defining the end-to-end process for change management (CM) requests
- Leading monthly business reviews with senior leadership
- Automating reporting
- Partnering with Capital Planning to evaluate all requests that require capital funding
- Understanding the design of all Amazon Fulfillment Center site types
- Working with Procurement Managers to challenge the cost of proposed changes
- Coordinating information between various teams in the organization
- Understanding operational processes across the business
- Reviewing new change requests from corporate and site stakeholders against existing standards
Preferred Qualifications:
- MBA or Master’s Degree is preferred
- Experience in architecture/engineering field
- Good working knowledge of AutoCAD
- Good organization skills
- Ability to independently influence and resolve conflicts with others who are not in your reporting chain
- Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.
- Excellent analytical skills and the ability to evaluate complex processes and financial scenarios
- People management and stakeholder management skills
- Data-driven decision making and sound business judgment
- Experience influencing cross-functional teams to deliver a network-wide change agenda across multiple countries
- Willingness to dive deep into processes and drive results
- Ability to work in a fast-paced environment where continuous innovation is desired
- Excellent written and verbal communications across both project teams and senior leadership, specific strength in influencing decision makers and managing expectations
- Possibility to Travel
