Client Technologies Specialist

BorgWarner PowerDrive Systems is currently looking for a dynamic and results-driven individual to join as a Client Technologies Specialist in our Luxembourg Technical Center in Hautcharage, Luxembourg.

The Client Technologies Specialist IT/OT is primarily responsible for IT Customer environment, and cover SHOPFLOOR areas named OT (Operation Technologies) focus on Industrial landscape. He executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers). The Client Technologies Specialist also provides on-site support for the Service Desk teams as needed.

Key Accountabilities:
Service Delivery Service- Helps to build IT service relationship with customers- Ensure quality services are performed to the agreed SLA- Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as owner.- Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery- Understands Incident, Problem and Change Management Principles- Ensures first class IT Service Delivery across locations for infrastructure services- Support the setup of processes around Service Management- Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities- Support of Local Production/Manufacturing Connectivity- Printers installation, configuration & support- Smart hand for Hosting services.- Tape Rotation-
- Physical reboot-
- Install/uninstall in Rack for new/old servers or others equipment’sClient & Asset Service- General Computer Desktop & Laptop support- Configure new and existing PCs according to Corporate standards for deployment- Desktop Applications installation and troubleshooting.- Maintain Licenses Management and version control- Hardware Refresh Project involvement.- Maintains client security settings (e.g. admin rights, software installs, etc)

Service Desk Service-
- Provide & Maintain Phone system and mobile devices support.- Ensures that remote and on-site support issues are resolved to customers satisfaction.

LAN Service- Provide basic network, security and printing support.

Operation Technologies (OT Shop Floor) focus:
- Incidents & Service Request support- Cooperate with supplier and maintenance regarding device communication in automation systems at shopfloor- Provide IT support for Laboratory and Test equipment.- Configure & Migrate new and existing IT Devices according to corporate standards for deployment- Maintain Industrial networks.- Plant Maintenance & Database management (MySQL, SQL Express and others, Oracle, etc.)- Point of contact for Shop Floor Products & Software Support.- Documentation support and improvement ( layout, dependencies, schema)- Integration/Hardware Refresh involvement- Standardization & advisor for HW & SW Apps + Industrial Networks- Monitoring IOT & key Shopfloor (OT) components

Skills and Competencies- Excellent Written and Verbal Communication Skills- Ability to multi-task- Strong Process Orientation- Excellent Customer Focus- Customer Focus Process Management- Informing Drive for Results- Listening Action Oriented- Learning on the Fly- Priority Setting Dealing with Ambiguity- Problem Solving Functional/Technical Skills- Demonstrates advanced competencies for troubleshooting and problem solving, together with advanced customer and vendor / partner interface skills.- Self-Knowledge- Ethics & Values- Works independently, leading small to medium projects and leading or participating in Department, and / or group technology planning.- Provides input to the development of key support processes.- Focus of knowledge and operations encompasses the site and extends to the group level.- Scope of position is defined by basic problem solving and the relation to the overall assignment or project.- Expertise and Practice with manufacturing environnement, PLC..- MS SQL knowledge, Cisco basics, Practice in ticketing systems and SCCM, Active Directory

Essential Requirements- BA/BS Computer Science or related field- 3+ years working in Information Technology- Knowledge in ITIL and Root-Cause Analysis- Familiar with Project Management Methodologies/Processes- Experience in implementing and executing towards a Service Management Framework in a large organization- Comfortable presenting technical topics to business associates- Ability to develop appropriation requests and cost justification for IT projects- Global and/or Cross-Europe cultural training or work experience- Proficient in English, French, other European languages a plus

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