Telco Operations Network Quality Specialist

il y a 2 semaines

Luxembourg Proximus Group Temps plein

**About Proximus Luxembourg**

Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

**Tango - Let yourself go**

Tango, a brand of Proximus Luxembourg, has been operating in the market since 1998. Today, more than 276,000 customers place their trust in the company.
As the country's first alternative operator, Tango offers a broad product portfolio including fixed and mobile telephony, Internet and TV services for residential customers and small businesses. The brand puts the user first and, since its inception, has pursued a strong innovation policy to provide the best technology at the fairest price.

**Job Content**:
The main purpose of the role is to:

- guarantee the overall Service Quality for our Customers for Mobile and Fixed services (CS / PS / IMS / VOLTE / VoWIFI / 5G NSA > SA)
- act as technical SPOC for our probing system and reporting suite allowing End-to-End service level management
- manage technical test systems and alerting tools configuration
- analyze technical KPIs deviations with support from other Proximus teams, build associated reporting for Management
- contribute to the device testing process with the rest of the team
- support technical customer complaints by advanced investigations within Proximus organization or with our partners
- maintain Fixed and Mobile Networks, using fault management systems and performing initial analysis to identify the issues. Act proactively and try to identify potential incident before service impact.
- manage associated incident process and reporting to Management
- create procedure for troubleshooting standardization and feed “Knowledge Database” in order to bring the resolution of the issues closer from the customer
- optional : participate to the On-Call service during Non-Office hours

**Profile**:

- Degree in Telecom network
- English
- experience in user support
- good relation with End Customer
- able to collaborate with different teams
- able to report to Top Management with synthetic approach
- Wireshark trace understanding

**Our Offer**:
A professional and stimulating working environment in IT & telecom sector. Various career opportunities within the Proximus Group on a national and international level, high-quality training and a rich and acknowledged expertise. We also offer you an attractive remuneration with many fringe benefits.

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