Emplois actuels liés à Trading Customer Service - Luxembourg - Imerys
-
Trainee - Assistant - Fx Trader Mfs Trading Desk
il y a 2 semaines
Luxembourg BNP Paribas Temps pleinTRAINEE - ASSISTANT - FX TRADER MFS TRADING DESK (M/F) (NUMÉRO DE L'EMPLOI : LUX022162) **_BNP Paribas Securities Services_**_, a subsidiary of the BNP Paribas group, is one of Europe's leading providers of custody services for securities._ - The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending...
-
Trainee - Assistant - Fx Trader Mfs Trading Desk
il y a 2 semaines
Luxembourg BNP Paribas Temps pleinTRAINEE - ASSISTANT - FX TRADER MFS TRADING DESK (M/F) (JOB NUMBER: LUX022162) **_BNP Paribas Securities Services_**_, a subsidiary of the BNP Paribas group, is one of Europe's leading providers of custody services for securities._ - The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody...
-
Trading Support Manager
il y a 1 semaine
Luxembourg Bank Pictet & Cie (Europe) AG, succursale de Luxembourg Temps pleinPictet is an investment-led service company, offering wealth management, asset management and related services. We are an independent investment partnership known for our long-term mindset, responsible approach to business and entrepreneurial spirit. These principles have defined us since 1805. For our clients, colleagues, and wider society, we always aim...
-
Business Applications Analyst
il y a 1 semaine
Luxembourg Lancelot Temps pleinOur client, specialised in the trading of raw materials, has 20 global locations with Luxembourg as a central trading hub. **Information Systems** are key to the success of the business, its growth strategy and competitiveness. This role in the IS team is essential to delivering on that vision by ensuring each day that the business is getting the maximum...
-
V.i.e. Trading Support-
il y a 2 semaines
Luxembourg Société Générale Temps plein**Responsibilities**: Environment: Located in the heart of the Trading Room of Société Générale Luxembourg, the team you will join has the mission of supporting the development of the product and service offering of the Market Solutions department (MKS), within the Trading Room of Société Générale Luxembourg. SG Luxembourg while ensuring regulatory...
-
Customer Service Administrator
il y a 1 semaine
Luxembourg Zurich Insurance Temps pleinJob Summary- Zurich is one of the world’s leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With about 53,000 employees serving customers in more than 170 countries, we aspire to become the best global insurer as measured by our shareholders,...
-
Customer Service Administrator
il y a 2 semaines
Luxembourg Zurich Insurance Temps pleinZurich is one of the world’s leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With about 53,000 employees serving customers in more than 170 countries, we aspire to become the best global insurer as measured by our shareholders, customers and...
-
Customer Service Specialist
il y a 2 semaines
Luxembourg FERRERO Temps plein**Job Location: Luxembourg**: **Company description**: Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50...
-
Customer Service Advisor
il y a 2 semaines
Luxembourg Wheels, Inc. Temps pleinAt LeasePlan, we are always asking What's next in mobility. Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together! DRIVER ADVISOR (M/F) Full time At Leudelange - Luxembourg Our Driver & Customer Care team is currently looking for a Driver Advisor: Your mission: - Day to day handling of drivers...
-
Customer Service
il y a 3 jours
Luxembourg Le Grand & Associates Temps pleinLe Grand & Associates : Votre partenaire en recrutement axé sur l'excellence. Spécialisés dans différents secteurs clefs, nous mettons en relation des professionnels talentueux avec des entreprises prospères. Forts de nos valeurs d'intégrité et de confidentialité, nous visons à créer des collaborations fructueuses. Votre succès est notre...
Trading Customer Service
il y a 3 semaines
The Company
The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022.
- If you want to grow your skills and develop your career, find out more at
The Position
Trading Customer Service & Data Administrator
Job Summary
Role- Manage the customer service of one mineral business to North America- Support The Supply Chain specialists to ensure deliveries are on-time- Support on all back office activities and admin activities for the department- Claim gatekeeper for the department, in charge of investigation & follow up supplier & customer claims
Responsabilities
- Customer service activities:- Prepare and review monthly the orderbook with sales managers as owner of the orderbook (short-term sales forecast)- Interface with credit controlling for the overdues management- Ensure the sending of information to customers (change of products, site closing etc ) and respond to requests- Register and follow-up the customer complaints through a dedicated tool (CRM)- Register and monitor the debit and credit notes- Ensure accurate and ontime invoice of the sale orders incl. sending documents to customer service and customers
- Admin & backoffice- Work with the Supply chain specialists team for any admin support requested- Inventory management: register stocks in transit into the systems- Enter all freight and transfer price requests following the finance process- Create purchase orders and modify, invoice Sales orders- Update the Estimate Time Arrivals (ETA) for purchase orders in the systems- Control the invoice of Logistics Service Providers (warehouses and carriers)- Register & issue Certificates of Analysis for our products ;- Liaise with Finance and compile the Value Added Tax information for our Bulgarian warehouse- Customer surveys
- Claim Gatekeeper- Investigate, create corrective action plans, follow-up for all claims of the department
Accountability- Contribute to the OTIF and customer satisfaction- Contribute to the claims KPIs and safety stock levels.- Responsible for maintaining a safe personal environment and acting safely at all times.- Fully supports the location health, safety and environmental (HSE) programs by participating in their implementation, maintenance, enforcement and compliance with company’s programs
Key competencies- Fluent English, french is a plus.
- Tools knowledge is a plus: ERP (SAP), CRM (Salesforce), Google Suite- Strong customer orientation- Strong interpersonal skills to collaborate with internal and external stakeholders- Very at ease with IT tools- Background in Data Administration & Customer Service- Rigorous compliance with procedures and processes- Impeccable Attention to Detail, ability to rigorously check input and output data- Strong organizational skills, ability- Reactivity and stress management during peaks of activity- Team spirit
Educational & Relevant experience:
- Bachelor in quality management or equivalent experience- Minimum 3 years of experience in customer service
Position Type
Full time
and
Permanent
- Only technical issues will be monitored through the below inbox:_
- PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED._
- IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws._
