Desktop Support

il y a 2 semaines

Luxembourg CosMic IT Temps plein

Full Time
- Luxembourg
- Posted 11 months ago
- Applications have closed
- Work Visa Required
- CosMicIT

**CosMic IT**
- Find Your Dream Job Here_

Greetings Everyone,
- We are urgently looking for Desktop Support
Locations: Luxemburg
Roll type: Contract
Language-French, German, and English speaking
- Job Description:

- Desired Competencies (Technical/Behavioral Competency)
- Must-Have:

- Understanding of IT infrastructure.
- Ability to understand basic network infrastructure.
- Good understanding of Microsoft Windows OS family.
- Ability to troubleshoot desktop, laptops, printers, WiFi and Audio / Video and conferencing devices.
- Knowledge of image deployment on desktop and laptops using various tools like SCCM, MDT, Ghost, etc.
- Basic understanding of desktop and laptop configuration.
- Basic understanding of network devices like cisco switch, routers and Wireless Access Points.
- Understanding of VPN setup.
- Experience of working with different vendors.
- Knowledge of MS Office and other standard software.
- Excellent Communication skills.
- Experience in supporting Audio/Video conferencing for end users and executive.
- Experience handling executive / VIP support.
- Hands on experience supporting mobile devices.
- ITIL processes and framework knowledge.
- Excellent soft skills and problem solving skills.

Responsibility and Expectations from the Role:

- Support Technical Walk up Desk and help end users with their issues with PC, Laptop and Mobile equipment.
- Monitoring the queues in ITSM tool (ServiceNow, etc) for any open, unassigned, and pending tickets / requests and ensuring that all the work is complete within defined SLA’s. Provide standard break-fix support for End user hardware (Desktops, Laptops, Workstations, Mobile workstations, Telephony devices, etc) and coordinating with OEM where the issues cannot be fixed locally without voiding the warranty.
- Assisting the end users for any support related to Audio / Video / Conferencing devices during the meetings / conferences and proactively monitoring these devices and providing health reports.
- Coordinating with third party vendors (DELL, HP, Xerox, Microsoft, Polycom, etc) for break fix and configuration issues.
- Coordinating and performing office moves for individuals or departments when requested by the client.
- Managing and monitoring the stock rooms.
- Providing standard IMACD and break fix support for in-scope devices and services. Answering the how to queries of end users.
- Install, configure, and troubleshoot mobile device issues.
- VIP / Executive user support.
- Supporting customer sites (Hub and Spoke model), should have car and able to drive safely.
- Any references would also be accepted.
- Regards,
CosMicIT Team
CosMicIT GmbH, Germany
CosMicIT Informatics India Pvt Ltd.

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