M365 Process Analyst
il y a 1 semaine
**IT Service Management**Luxembourg**:
Pauline Lebeau
Recruiter
**JOIN OUR GROWING TEAM AS A M365 Process Analyst**:
**CTG IT Solutions**: Join our Multicultural Team as a** M365 Process Analyst **in **Luxembourg** I
**Responsibilities**:
- Evaluate current business and **organizational processes** impacted by the M365 implementation, identify areas for improvement, and propose optimized workflows for operational excellence.
- Collaborate closely with the customer team business stakeholders to gather requirements, pain points, and manual tasks, ensuring **comprehensive capture of process maps** and improvement opportunities.
- Assist in defining specifications for enhancing deployment processes, aiming to establish a ready **M365 environment**.
- **Organize and lead meetings and workshops** with relevant stakeholders to gather requirements and insights for optimizing existing processes and integrating M365 services.
- Work closely with the **ITSM tool owners** to define M365 services in the service catalog, including service ownership, support groups, relationships, and escalation paths.
- **Define and align M365 support** and operational workflows with stakeholders.
- **Analyze and optimize cloud** permissions models by collaborating with IT Security and IAM teams to propose enhanced RACI models for M365 services.
- **Define necessary testing environments** for new releases and workloads, ensuring effective testing and implementation processes.
- Identify deficiencies and gaps in processes, recommend solutions, and support their implementation.
- **Prepare specifications for new functionalities/processes resulting from M365 introduction**, ensuring comprehensive documentation.
- Operationalize the M365 support model, covering requests, monitoring, incident management, updates, e-discovery, and software releases.
- Collaborate with the M365 program team to streamline and e**nhance existing M365 processes and procedures**.
- **Design and propose an alignment strategy** for M365 operational excellence efforts, including health monitoring, updates, patches, alerting, and upgrades.
- Prepare comprehensive **documentation** and facilitate the smooth transition of deliverables upon project completion.
**PROFILE**:
- Minimum** 7 years of relevant professional experience**:
- Your are fluent in **English**:
- Proficiency in **agile business transformation projects**, process reviews, and digitization.
- Professional **expertise in change management, training, and communication related to implementation projects and process analysis**.
- Deep understanding of Cloud computing concepts and principles, particularly in **Microsoft 365**.
- Practical experience with **change management methodologies** (ADKAR, CCMP, 7-S).
- **Microsoft 365** **certifications** are advantageous.
**OUR OFFER**:
**At CTG, we value our employees and strive to provide a comprehensive package of benefits. Our offer includes**:
- An individual **career development plan** and a dedicated training program
- A **competitive salary package** with or without a company car
- **5 additional vacation days**:
- Extra-legal **benefits** such as daily allowances and a PC plan
- Regular** events** organized for the CTG team, including learning lunches, staff meetings, and sports events
Please note that a criminal record check will be required for this position.
**Join CTG and become part of a dynamic team where your expertise will be valued. **Don't miss out on this opportunity to take the next step in your career.
-
Cloud Consultant
il y a 2 semaines
Bertrange, Luxembourg Proximus Luxembourg Temps plein**About Proximus Luxembourg**: Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Proximus NXT and more recently Codit. With PSF support status, the company has almost 750 employees. All these experts share a passion for...
-
Business Analyst
il y a 2 semaines
Bertrange, Luxembourg Sogeti Temps plein**YOUR ROLE** **We are seeking a detail-oriented and analytical Business Analyst to join our team. In this role, you will be responsible to design, manage, harmonize, and phase out IT services, and processes within one or more segments. You will work closely in a Agile organization, and with other experts to achieve a common goal. This involves the...
-
Business Analyst
il y a 3 jours
Bertrange, Luxembourg Citi Temps plein**Team/Function Overview**: The role will work within Change Management Team and assist in Projects relating to Transfer Agency. The role will involve working with the stakeholders and Project Managers through all stages of the project lifecycle. Work and performance of all teams in the area are directly affected by the performance of the...
-
Fund Accounting Analyst
il y a 2 semaines
Bertrange, Luxembourg Citi Temps pleinThe Fund Accounting Intermediate Analyst is an intermediate level position responsible for participating in a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the calculation of daily and periodic Net Asset Valuations (NAVs) for funds and the distribution...
-
Financial Reporting Senior Analyst
il y a 7 jours
Bertrange, Luxembourg Citi Temps pleinThe Fund Accounting Intermediate Analyst is an intermediate level position responsible for participating in a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the calculation of daily and periodic Net Asset Valuations (NAVs) for funds and the distribution...
-
Transfer Agency Aml/kyc Analyst
il y a 7 jours
Bertrange, Luxembourg Citi Temps plein**Overview of Citi**: Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and...
-
Transfer Agency Aml/kyc Analyst
il y a 5 jours
Bertrange, Luxembourg Citi Temps plein**Overview of Citi**: Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and...
-
Test Analyst
il y a 2 semaines
Bertrange, Luxembourg Worldline Temps pleinJob Description - Test Analyst Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we...
-
Senior Fund Accounting Analyst Oversight
il y a 2 semaines
Bertrange, Luxembourg Citi Temps plein**The role**: The Fund accounting Analyst is responsible to monitor daily production made by offshored functions in accordance with Luxembourg fund industry standard. The overall objective of this role is to control the valuation of daily and periodic Net Asset Valuations (NAVs) for our clients and the distribution of associated unit prices. **Key...
-
Transfer Agency Aml Analyst
il y a 2 semaines
Bertrange, Luxembourg Citi Temps plein**Overview of Citi**: Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and...
