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General Info
- Department : Private Banking
- Work time Percentage : 100%
- Location : Luxembourg
Our Company
EFG International is a global private banking group, offering private banking and asset management services. We serve clients in over 40 locations worldwide. EFG International offers a stimulating and dynamic work environment and strives to be an employer of choice.
EFG is committed to providing an equitable and inclusive working environment that is founded on the principle of mutual respect. Joining our team means experiencing a supportive environment, where your contributions are valued and recognised. We strongly believe that the diversity of our teams gives us a competitive advantage by fostering better decision-making and greater innovation.
Our Purpose and Mission
Empowering entrepreneurial minds to create value - today and for the future.
We are a private bank, offering personalised solutions on a global scale to private and institutional clients. Our sustainable success is based on our talents and on how we partner with our clients and communities to create lasting value.
**Job Description**:
**Key Responsibilities**:
- Receive, prepare, and initiate the execution of customer instructions in compliance with internal procedures (authorizations, establishment of internal forms, collecting internal signatures if required, transmitting instructions to the relevant department).
- Manage investment instructions received from clients.
- Collect customer instructions in case of corporate action events.
- Follow up on the accuracy and completeness of customer files.
- Follow up on pending issues and escalate to the Customer Relationship Officer (CRO) if necessary.
- Act as the contact person on behalf of the team for other departments of the bank whenever needed (troubleshooting, requests, etc.).
- Serve as an alternative contact person to the Client Relationship Officer for customers (phone answering, meetings, etc.).
- Perform research work upon CRO’s request.
- Prepare any documental support on behalf of the CRO.
- Assist the CRO in any other delegated tasks.
- Monitor Credit on a daily or monthly basis (limit excess review, collateral excess review, overdrafts, risk concentration, significant loss, etc.).
- Monitor Operation quality on a daily basis (deposit renewal, pending orders, MiFID profile, negative cash balance check, etc.).
- Monitor Risk on a yearly basis (dormant accounts, hold mail account, small balance accounts, claims escalation and follow-up on a case-by-case basis, etc.).
**Skills and Experience**:
- Experience: Minimum of 5 years in a similar role within private banking, financial services, compliance, or First Line of Defence.
- Knowledge: Strong understanding of private banking processes, financial products, and regulatory requirements (KYC, AML, FATCA, CRS).
- Languages: Excellent proficiency in English is mandatory; proficiency in French is ideal. Additional languages such as Russian, Italian, Greek, or German would be a significant advantage.
- Technical Skills: Proficient in standard IT systems; ability to quickly learn new software.
**Personal Attributes**:
- Service-oriented and client-focused mindset.
- Strong team player with a collaborative spirit.
- High level of confidentiality and discretion.
- Proactive and self-motivated.
- Detail-oriented, accurate, and reliable.
- Open-minded and eager to learn new skills.
Our Values
- Accountability : Taking ownership for tasks and challenges, as well as seeking continuous improvement
- Hands-on : Being proactive to rapidly deliver high-quality results
- Passionate : Being committed and striving for excellence
- Solution-driven : Focusing on client outcomes and treating clients fairly with a risk-aware mindset
- Partnership-oriented : Promoting collaboration and teamwork. Working together with an entrepreneurial spirit.
