Custody Client Service Vice President

**Client Service Custody, Vice President**

**Who are we looking for**

As part of our business expansion in Luxemburg we are looking for an experienced professional to join the Custody Client Service team. This position has responsibility for supervising a team who provides custody client servicing to our clients and their agents and deals with internal and external contacts to resolve and address client queries and ensures all internal and external/client deliverables are met or exceeded.

**What we can offer you**

Flexibility to blend working from home or office, an excellent benefits package (including pension plan, additional days off, and more), strong personal and career development programs to support your career journey within the diversified workforce of a global player including international mobility.

As the largest Fund Administrator, Transfer Agent and Depositary Bank in Luxemburg, working at State Street enables you to collect a profound insight into a broad service offering echoing our large market coverage in the fund industry delivering a variety of products across our global client base.

**Why this role is important to us**

The Client Service Unit (CSU) is the main provides custody client servicing to our clients and their agents and deals with internal and external contacts to resolve and address client queries and ensures all internal and external/client deliverables are met or exceeded.

**Role available and what you will be responsible for**

**Job Duties and Responsibilities**
- Lead and manage a consistent high quality service delivery to clients
- Operate strategically and have detailed understanding of the global service model
- Ensure that the business unit operates in compliance with internal and external regulations and that escalation procedures are followed
- Ensure that all procedures, systems and controls are regularly reviewed and in line with the risk profile of the unit
- As appropriate inform Compliance & GHR/HR BP immediately of any change in status of that individual, e.g. role change, resignation, etc
- Management of a large team of people
- Demonstrate the ‘Risk Excellence’ culture in your behaviour
- Ensure that your team has clear understanding of their reporting lines, authority levels, scope of responsibilities (including those delegated to them and those they delegate),objectives, training and competency requirements plus progress is reviewed regularly in line with Company policy
- Develop effective working relationships and communications with staff and ensure that staff are motivated, developed and supported.
- Establish and monitor systems of control, delegated authority and escalation procedures so that the business complies with internal policies and external regulations and can be managed effectively
- Adhere to the delegation and oversight (management information and escalation) framework in the performance of daily tasks. This includes taking proactive action to ensure there is adequate production of management information that is fit for purpose, and issues are raised as appropriate.
- Establish and monitor an effective delegation framework to ensure that tasks are performed by staff members with appropriate capacity and authority level (based on knowledge, skills and competence).
- Establish and monitor an effective oversight framework to ensure that issues are appropriately identified, escalated and resolved. This includes: a) ensuring that appropriate management information is received, considered and challenged as appropriate at intervals proportionate to the risks; and b) that staff members have clear understanding of the escalation path/principles.
- Establish and nurture a culture of ‘Risk Excellence’ within the team, encourage an environment of openness that welcomes effective challenge and supports open discussion.
- Establish and nurture a culture of individual ownership of tasks to embed a clear individual sense of accountability into staff members’ behaviour in performing their roles.
- Ensure that the highest level of the Code of Conduct is displayed in your own and staff behaviour.

**What we value**

These skills will help you succeed in this role

**Professional Agility**
Be adaptable, responsive to change and intellectually curious, while rigorous in pursuit of client solutions

**Quality & Risk Management**
Promote high quality query management and ensure that organizational risks are managed through embedding and adhering to effective controls

**Exception Processing & Resolution**
Engage in exception resolution process, pro-actively resolve enquiries and exceptions on a case-by case basis by working with functional teams and State Street colleagues

**Process Workflow**
Build and manage the flow of information and data to ensure an accurate output with limited issues and exceptions

**Ability to work under pressure and to tight deadlines**

**Education & Preferred Qualifications**
- Primary Degree or a Professional or