Senior Client Relationship Manager
il y a 1 semaine
**Reports to Associate Director / Director**
We are looking to recruit an experienced Senior Client Relationship Manager to administer a limited portfolio of fund structures whilst effectively managing client relationships. You will be managing and working alongside a team of Fund Administrators and Accountants, whilst reporting to an Associate Director. Your expertise will be key to the award-winning outsourced solutions that the Group provide to our clients.
**Key responsibilities**:
- Manage the administration of clients' affairs within a team, incorporating the compliance requirements of the team (internal CMP reports, Compliance reports to boards, periodic client reviews) and regulatory requirements
- Act as a support Client Relationship lead in developing strategic client accounts
- Co-ordinate legal, tax and other professional advice
- Support the team with coordination of day-to-day operations (high volumes) of the companies and work closely together with internal teams making sure that clients are getting an excellence service
- Act as a higher authority on day-to-day queries and as "A" level 4-eyes signatory on administration matters, ensuring that company policy and professional and regulatory guidelines are adhered to and that a professional quality service is provided to clients and outside contacts
- Ensure that the Operational Procedures Manuals and ISAE checklist templates are reviewed and developed on a timely basis and are fully complied with
- Attend client board meetings and ensure they are minuted and distributed in a timely manner
- Ensure the preparation, review, distribution and filing of periodic financial statements on a timely basis and in accordance with regulatory guidelines
- Manage financial KPIs and portfolio performance, focus on timely billing and monitoring of debtors.
- Ensure the administration requirements for a whole team are met, overseeing planning, scheduling, and monitoring of workloads
- Act as mentor to Client Relationship Managers and supervise and assist in the training and development of all direct reports
- Arrange and manage the appraisal process for reporting lines
- Act as an "A" level Authorised Signatory
**Skills, knowledge, expertise**:
- Considerable practical fund administration experience supported by a relevant professional qualification (ICSA, STEP or equivalent)
- Sound technical financial services knowledge (to be supported through the Aztec Academy)
- Computer literacy, word processing and spread sheet skills are essential
- Strong people management experience
- Evidence of managing a major client relationship
- Organisational skills, ability to multitask and attention to detail
- Ability to work under pressure
- Very good interpersonal skills are required to develop close working relationships with clients, colleagues and business contacts
- Solutions driven and improvement focused
We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
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