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CTG is an international IT solutions and services company, back over 50 years of experience.
CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg.
We provide to the European Institutions all kind of IT services, such as IT Service Management (ITSM) like Service Desk and Helpdesk or infrastructure services, but also Application Solutions (Analysis, Development, Maintenance & Project Management) and Test Management. No fewer than 27 nationalities share their expertise and learn from each other.
Our goal? Keep on growing, in a serene and pragmatic way, preserving our philosophy of proximity and cooperation. Certified “Best Workplace in 2021”, we advocate multiculturalism, regular monitoring and open communication.
Our projects with European Institutions are unique. You are an IT professional looking for a challenging position in an international and multi-cultural environment ? Join CTG As your career evolves, you will receive steady support from a well-established and growing company, that is seeking your talent
CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Manager to strengthen our team within a prestigious European Institution.
Your missions
You ensure user satisfaction by implementing necessary communication with the client and end users
You are in charge of the capacity management
Youassist technical meetings and make the follow up with the service provider
You help technical teams to reach their targets
You plan, execute and deliver support projects
You elaborate the resource planning, follow-up of staff activities
You evaluate risk and provide problem analysis
You create reports
**Profile**:
You have minimum 6 years of professional experience in a similar position
You hold at least a Bachelor's degree in IT or a related field
You have a fluent level in French and English
You are certified in ITIL 4
You are processes oriented
You have solid documentation skills
You are pro-active, stress resistant, and have great communication skills (writing & speaking)
You are rigorous with excellent analytical and organizational skills
**Offer**:
An attractive salary package with or without a company car
5 additional vacation days each year
A dedicated training program with personal development plans
Extra-legal advantages (IT material, banks,...)
**Regular events with the CTG team**: learning lunchs, team buildings, fun events, Xmas, Marathons,...
Please note that a criminal record will be asked for this position.
