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Head of Internal Controls
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The purpose of this new role will contribute to the overall success of the Group through the leadership of our internal control and quality assurance team, supporting the delivery of our professional operating model, further developing our internal control framework and ensuring our teams can deliver excellent service to our clients whilst at the same time managing our operational risks. This role will be involved in developing our controls with new optimised and digitised processes, strengthening our controls and reducing risk and enabling High Touch High Tech outstanding client delivery.
This role will report to the Head of Operations and be responsible for the design and implementation of controls, managing changes to controls and ensuring the effectiveness of our control environment.
**Key responsibilities**:
Strategic
- Develop, shape and oversee our internal control function
- Working with our teams ensuring the evolution of controls
- Active contribution to Group wide strategic initiatives, projects and objectives
Internal Controls
- Develop an effective culture of compliance with our internal controls, ensuring appropriate controls, checklists and procedures are in place
- Work closely with our Process Optimisation and Digitisation team supporting the design and improvement of our control environment
- Work closely with the Aztec Academy to ensure adequate training is in place across all core processes
- Lead the response to ensure the timely design and delivery of new controls and procedures in response to new services, changes in legislation, feedback from the business, incidents, audits and technology and automation changes
- Ensuring documentation concerning our Internal Control Framework remains accurate and up-to-date and that Risk and Control Assessments for our core processes are undertaken and updated on a regular basis, working closely with the Risk Team to identify changes to our identified risks and risk appetite
- Be an active member of project management groups - whether it be for new tech solutions, services or automation initiatives, ensuring that control design is a core part of any new initiative that impacts our processes - balancing the requirement for robust controls with other benefits such as efficiencies - ensuring the optimal outcome for Aztec and our clients
- Help drive the control automation agenda and work with relevant teams to identify areas where improvements and efficiencies can be made
- Oversee the coordination of controls audits and lead the relationship with the external auditors for ISAE/ annual audit
- Continuously review our controls vs best practice and industry standards
Governance and Reporting
- Member of the Group Operational Risk & Control Forum
- Compile and oversee the production of control reporting to the Forum and other governance committees that may require
- Oversee the Jurisdictional Risk & Control Forums, ensuring they are delivering on the ambition for them to provide a two-way feedback loop on the drive to continuously improve our internal control environment
- Ensure that the process for governance meetings operates effectively with minutes, action points and matters arising distributed and dealt with in a timely and accurate manner
- Produce regular reporting to our other committees on the activities and performance of the team against KPIs
People Management and Development
- To nurture, manage and develop the team under your remit ensuring appropriate resource and skill levels
**Skills, knowledge, expertise**:
- Proven experience leading, implementing and/or improving control frameworks in a financial services environment
- Ability to influence Senior Leaders across multiple client and support functions
- Strong awareness of best practice in IT Operational Controls
- Deep knowledge of ISAE3402 and other types of controls audit
- Awareness of industry best practice
- Ability to work in fast-paced environment with proven ability to handle multiple outputs at one time
- Strong leadership and organisational abilities
- Excellent attention to detail
- Demonstrate strong problem-solving capabilities
- People leadership and management: motivate, grow, select and augment the team to ensure the right mix of capabilities is available
You will be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
We will provide the training to support your ongoing development and for relevant technical knowledge.
An element of travel to various locations will be required for this role, for broader team management purposes and for building relations with colleagues and teams in other Group jurisdictions.
