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**Tasks**: The Expert in Document Collaboration Systems is expected to undertake design and operational tasks as assigned by the relevant Project and Service Managers. The service provider is also expected to take proactive measures to maintain existing systems, continuously monitor their performance, and optimize availability and reliability, operating with a high degree of autonomy. ? Design, document, deploy, and maintain document collaboration solutions, primarily based on Microsoft SharePoint platforms. ? Manage the SharePoint systems and their underlying components, including MS SQL Server databases, monitoring systems, log management systems and ancillary components. ? Design and implement technical safeguards to protect information in accordance with the system requirements for handling Sensitive Non-Classified (SNC) information, as defined by the European Commission?s Security Directorate. ? Develop and evaluate Proof of Concept (PoC) and prototype infrastructure solutions. ? Support Project and Service Managers and solution architects in identifying technical solutions to address functional or regulatory challenges. ? Participate in coordination and project meetings, providing expert technical input and contributing to planning and decision-making processes. ? Provide expert assistance to relevant stakeholders in the administration and optimization of SharePoint and Microsoft 365-based systems, ensuring compliance with the highest standards of security, performance, and availability. ? Deliver expert technical support on SharePoint and related technologies, including troubleshooting, performance tuning, monitoring, and providing technical guidance as needed. ? Operate as part of the Digital Workplace Programme and the SharePoint Services teams. ? Responsible for delivering hands-on operational services, with all activities recorded in the appropriate incident, request, problem, change, and configuration management systems. ? Respond to requests for technical expertise from team members and other stakeholders. Responses may be delivered in various formats, including architecture documentation, troubleshooting guidelines, technical reports, deployment procedures, or other relevant deliverables. ? Responsible for investigating technical issues and supporting the analysis of potential solutions, under the guidance and supervision of the Programme Management team. On-call services
- The contracting authority may request the service provider to be on-call for the delivery of the services. On-call services consist of having the service provider immediately available (via phone, chat or other means agreed with the contracting authority) when the service provider is not on-site and promptly available to come on-site if necessary.
