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Account Manager Benelux
il y a 3 semaines
**_“The world is yours with Meliá”_**
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
**_ Mission_**: Responsible for the assigned KEY & STRATEGIC ACCOUNTS for the corresponding segment. The main objective is the maintenance and development of the accounts assigned, as well as attracting new accounts and generating new business within existing accounts, especially for hotels and destinations with special needs, guaranteeing the achievement of the budget and sales objectives defined in the action plan for the segment.
**_STRATEGY_**
- Participate in projects whenever required
**_BUDGET_**
- Analyse the achievement of revenue and room night objectives in their assigned accounts, constantly monitoring performance and defining and implementing any action plans required to achieve the objectives defined for each account
**_HOTEL BUSINESS PLAN_**
- Prepare a sales action plan for their accounts ensuring that it responds to the needs of hotels with potential for growth/positioning in those accounts. The action plan will include joint actions with hotels (site inspections, fam trips, presentations, etc.)
**_GROUP/LEAD MANAGEMENT_**
- Lead the negotiation with groups in their portfolio to ensure success and increase the conversion ratio. Coordinate with the Group Desk to ensure the effective management of leads and responses to their accounts.
**_ACCOUNT MANAGEMENT_**
- Point of contact with Meliá Hotels International for the assigned key accounts. Plan and implement a schedule for visits and actions to develop the client portfolio, making visits to clients and explaining the characteristics of the company's hotels and their attributes in order to recommend destinations and hotels to clients, making presentations whenever necessary. Send information to accounts about promotions, new openings, brochures, etc.
- Be aware of all the business sources that their assigned accounts may be able to generate
- Attract & Develop new, unassigned M&E accounts in BENELUX region for any Meliá Hotels International hotel especially target to follow segments: Associations and partners, congress organizations, Incentives agencies, Sports clubs, cultural institutions and entertainment management.
- Attract & Develop new BT accounts in BENELUX region for any Meliá Hotels International hotel especially target to follow segments: Government institutions, Pharmaceuticals, Airline Crews, Food & Beverage and Financial.
- Evaluate competitors to ensure actions remain up-to-date and provide qualitative information to their direct manager to assess best practices
- Negotiate, draft and sign agreements for the assigned accounts. If applicable, complete RFPs to maximise the presence of hotels in said agreements.
- Point of contact for any possible incidents with accounts, responsible for closing the incident and offering a solution to the client.
- Prepare an annual sales budget proposal for each of the accounts assigned, presenting it to their manager for approval
**_TRADE FAIRS_**
- Attendance at segment-specific industry events and trade fairs
- Organization and co-ordination sales calls, blitz and events for Melia hotels colleagues within the BENELUX region.
- Organization and participate to Fam Trip within the Sales actions
**_DIGITALISATION_**
- Propose, develop and participate in virtual sales actions for the segment, ensuring the participation of their client portfolio and helping increase the number of followers of the TravelLabs platform
**_SITE INSPECTION_**
- Organise site inspections for their accounts based on business potential by hotel/destination.
- Attend those site inspections that require their presence
Based in Luxembourg
English - French (Spanish or/ and Dutch are welcome)
**Because belonging to the great Meliá family is being VIP**
You will enjoy **My MeliáRewards** which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.
In addition, enjoy the **My MeliáBenefits** programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you
**At Meliá we are all VIP**
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working
