Emplois actuels liés à Client Services Manager - Luxembourg - IQ-EQ
-
Senior Client Service Manager
il y a 1 semaine
Luxembourg IQ-EQ Temps pleinCompany Description IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. **Job Description**: You will be responsible for the development of the team and its members ensuring the...
-
Client Service Delivery Manager
il y a 1 semaine
Luxembourg Northern Trust Corp. Temps pleinAbout Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring...
-
Client Service Manager
il y a 2 semaines
Luxembourg, Luxembourg beBeeAccountant Temps plein 80.000 € - 120.000 €Job DescriptionAs a key member of our team, you will play a vital role in ensuring exceptional client service and support. This involves acting as a liaison and escalation point for clients, addressing any inquiries or concerns they may have, and overseeing the production of financial reports.The successful candidate will be responsible for managing a...
-
Client Service Assistant Manager
il y a 1 semaine
Luxembourg PANDOO Temps plein**Client Service Assistant Manager - Alternative Investment Funds (M/F/D)**: Pandoo Administration is looking for an individual to become a Client Service Assistant Manager who will be part of the Client Service Management team and will interact with internal and external professionals. You will oversee a range of administrative and relationship...
-
Client Service Executive
il y a 13 heures
Luxembourg HSBC Temps pleinHSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve around 39 million customers worldwide through a network that covers 62 countries and territories. HSBC provides a comprehensive range of financial services through three global businesses: Retail Banking & Wealth Management; Commercial Banking;...
-
Manager / Responsable Service Clients (H-f)
il y a 1 semaine
Luxembourg Auchan Luxembourg Temps plein**Manager / Responsable Service Clients (h-f) **:CF-CKS/05-23 - Lieux - Auchan Retail Luxembourg - Fonctions - Manager de Rayon (h-f) / Manager Warenabteilung (m/w) - Statuts du contrat - Fonction avec encadrement (manager) / Manager - Types de contrat - CDI Temps Plein / Unbefristet Vollzeit En quête de nouveaux défis ? Que diriez-vous de participer à...
-
Internship - Client Account Manager Within Fso - Client Services
il y a 13 heures
Luxembourg UBS Temps pleinLuxembourg - Finance, Financial Advisors - Global Wealth Management **Job Reference #** - 314978BR **City** - Luxembourg **Your role** - Are you ready to proactively go the extra mile with us to help clients? Are you focused on details, even when under pressure? We’re looking for a trainee to support our Client Services department within the Front...
-
Client Service Associate
il y a 2 semaines
Luxembourg beBeeClient Temps plein 40.000 € - 80.000 €Client Service AssociateWe are seeking a highly skilled Client Service Associate to join our dynamic team. The ideal candidate will be responsible for managing client accounts, preparing documentation, and coordinating with internal departments to ensure seamless service delivery.The successful candidate will serve as a point of contact for clients and...
-
Client Service Business Development Manager
il y a 2 semaines
Luxembourg beBeeLeader Temps plein 80.000 € - 120.000 €As a team leader, you will play a key role in the development of our private clients business. This involves providing full support to the Partner & Client Services Team, while meeting high compliance standards.Coordinating and supervising the daily activity of the team: including new business acceptance, daily contracts administration in accordance with...
-
Client Services Associate
il y a 2 semaines
Luxembourg beBeeClientService Temps plein 40.000 € - 80.000 €Job Title: Client Services AssociateWe are seeking a highly skilled and motivated Client Services Associate to join our team. As a key member of our organization, you will be responsible for delivering exceptional client service and ensuring that our clients' needs are met in a timely and efficient manner.Job Description:The Client Services Associate will be...
Client Services Manager
il y a 2 semaines
**Company Description**
IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.
As Client Services Manager/Director, you will act as a senior-level executive responsible for overseeing client operational relationships, coordinating projects, and ensuring the delivery of high-quality services or products to our clients.
You will ensure that:
a) the delivery of end-to-end services will be properly executed as agreed in the scope of work within specific client administration agreements.
b) you will contribute to the business growth by achieving agreed upon sales targets
By building strong client relationships, you will act as the key-escalation point for clients and within IQ EQ organization.
You will collaborate with the different heads (from Operations) and their respective reports to build an effective team mindset by working collaboratively and instilling trust, through honesty integrity and sincerity will be one of your main focuses.
**Key accountabilities & Responsibilities (how we will measure success)**
- Act in a lead capacity with our clients, maintaining and developing long term relationships and looking to add value through identifying opportunities and growing IQ EQ client base
- Monitor our client requests on a timely basis and deploy appropriate actions arising to relevant staff members within our organization to enhance the services (or provide support in remediation programs when appropriate)
- Assume client board director mandates when requested and provide service meeting regulatory and best practices requirements
- Contribute to the increase in revenue achievements on the Client Portfolio to meet agreed upon sales and revenue targets
- Build strong foundation and connection within the Client Services team by communicating often and openly successes and challenges aiming at reinforcing the employees’ sense of belonging to IQ-EQ
- Participate and provide support to the other business lines in RFPs, pitches, service proposals and related pricing determination with Business Implementation Team
- Coordinate with other internal and external stakeholders from Operations or any other Business line
- Identify and promote collaboration and synergies between service delivery teams
- Guide the IQ EQ colleagues and rationalize priorities, define standards and practices for operational processes
- Work closely with the Head of Operations on the daily management of the Client Portfolio
- Work constructively with the Head of Operations/ other CSD and his/her reports to successfully work with the assigned Luxembourg and GCD staff daily to delivery proper service to our clients (after the implementation of Horizon)
- Engage broadly with the service delivery/operations teams to frame, structure and prioritize solutions in projects having a strong impact on the quality
- Escalate any reported/detected significant operational and client issues to the Head of Operations / other CSD
**Tasks (what does the role do on a day-to-day basis)**
- Business Development role through existing and “new/new” opportunities (including Account Plans Building, OneView feeding)
- Act as Horizon facilitator on client matters and help assigned resource(s) to ensure complete handover and knowledge sharing with GCDs throughout the entire life cycle of the Client
- Help solving conflicts, providing guidance and always act as a problem solver
- Ensure quality of the deliverables and implement Key Quality Indicators reporting to track the feedback from our Client Portfolio
- Act as a Board Director of our Client boards (upon request)
- Supervise and support the staff to ensure that the deliverables are timely and accurately provided to our Clients (AGMs follow up, Accounts approval)
- Ensure timely and correct billing of services performed according to contract specifications
- Provide support to the billing of extra fees (additional work performed/out of agreement scope of services)
- Support the Cash collection efforts and related follow-up as a second point of escalation
- Track the profitability of services delivered by the Client Services team
- Prioritize Management requests from Sales perspective
- Analyse the adequacy of the budget with the agreed scope of services
- Coordinate/support Clients Visits Plans
- Business travel opportunities
**Qualifications** Key behaviours we expect to see**
In addition to demonstrating our Group Values (**_Authentic_**, **_Bold_**, and **_Collaborative_**), the role holder will be expected to demonstrate the following:
- Proficient verbal and written English, other languages are an advantage
- Positive, professional and can-do attitude
- Excellent interpersonal and communication skills towards management and staff
- Contribute to the positive atmosphere and image of Client Services
- Support and contribute to IQ
