Tax Support Officer

**Learn. Develop. Grow. But always: Share value**:
Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow - personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value

**Who we are**:
Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.

Luxembourg

**Your career at Deutsche Börse Group**:
**Your area of work**

**Your responsibilities**
- Ensure operations excellence and be customer focused
- Provide support to Clearstream clients on the day to day use of Clearstream Banking’s tax products and tax services
- Investigate, monitor and resolve any queries/issues raised by the client
- Record all client queries via our bespoke CRM tool
- Build internal and external relationships with other departments i.e. operations, customer services, relationship management throughout the company and with Clearstream customers.
- Provide quality customer care, being thoroughly committed to every question and issue our clients may face with their tax certification process and/or reclaims
- Work intensively throughout the market collecting, understanding, and relaying the latest local fiscal information directly from source
- Solid knowledge, combined with multiple languages capacity and highly flexible workforces, guarantees rapid and efficient feedback and resolution to all the questions.
- Execute work assignment in due time
- Support a team attitude rather than individualism
- Comply with the effective KYC, control and internal procedures
- Escalate and report issues to Management

**Your profile**
- University degree, Bac+3 or 5 with orientation in finance, economics or law
- Previous experience in Back
- Front Office is an asset
- Expertise of Tax Custody Business is an asset
- Fluency in German and English is mandatory, any other language is an asset
- Customer focused, risk culture, pro-active with the ability to work under pressure with good organisation and prioritisation skills
- Support a team attitude rather than individualism
- Good communication and analytical skills
- Strong team player in a multicultural environment i.e. team spirit and effective team work, taking initiative
- Team player highly motivated and flexible
- Skills in the area in Microsoft Office (primarily Excel, PowerPoint, Word) - Advanced Excel, Visual Basic would also be an asset

Location: Luxembourg

**Why Deutsche Börse Group?**:
**Mobility**:
We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

**Work environment**:
Collaboration, communication, or deep focus - in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

**Health and wellbeing**:
We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

**Financial stability**:
We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

**Hybrid work**:
Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

**Flexible working hours**:
We want your job to fit your life situation and offer flexible working time models, part-time models, childcare allowance, or the possibility to study alongside your job.

**Internationality**:
Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.

**Development**:
We promote individual development by offering internal development programmes, mentoring, further education and training budgets.